The first thing to check before implementing a chatbot is verifing the total number of requests or traffic you get on your digital channels.
A chatbot can be especially useful to handle a high number of request. For the best return on the investment it is advisable to implement a chatbot on channels exposed to an high traffic.
Once you have checked the channel you receive the most traffic to, you may proceed with listing the different types of requests that your users may ask to your chatbot.
If the bot needs to interact to external systems, it is also important to check the availability of the system’s APIs (application programming interface) to ensure perfect integration.