With Conversational AI you can build personalized relationships with your customers,
employees and partners through one-to-one conversations based
on context data, interests and previous interactions.

” We chose CRAFTER.AI™ because it was the solution that, best of all, allowed us to obtain excellent results, in a simple and extremely usable way for our customers, integrating perfectly with our systems. “

Alessandro Bertoli

Customer Service & ICT director, Sorgenia

Sorgenia chose to create chatbots
Special-ind chose to create chatbots
mw.fep chose to create chatbots
Safety21 chose to create chatbots
Istituti clinici scientifici maugeri logo cliente crafter

What is a Conversational AI Agent and what does it do?

conversational ai agent conversation with customer example

Conversational AI technology manage conversations with humans in a personalized way through natural language, to meet the needs of customers, employees, partners and suppliers.

conversational ai agent conversation with customer example

what is™?

CRAFTER.AI ™ is the platform that allows to create Conversational AI Agents
that manage as much as 98% of conversations with users autonomously.

CRAFTER.AI ™ real use case facts

Data on real customers


Manage conversations independently

  • Savings on training costs 60% 60%
  • Reduction of development costs 90% 90%
  • Increase in Conversion Rate 23% 23%
  • Increase in productivity 70% 70%

CRAFTER.AI ™ is a platform designed
for business people

features conversational AI agents and advanced chatbots crafter platform

With CRAFTER.AI ™ companies benefit from the advantages
of Conversational AI agents in the fastest, easiest and least expensive way.

The SaaS – Software as a Service cloud platform allows to reuse models
created with other systems (LUIS, Lex,, Dialogflow, …) and optimize investments.

Results on real customers show a 70% increase in productivity,
 90% reduction of development costs.
60% savings on training costs.

Our Conversational AI solutions

Leading companies are integrating intelligent virtual assistants
and machine learning solutions across all business functions.

customer care brain conversational ai agent per automazione call center

Customer Care Brain

Conversational AI for customer care automation, help desk, call center, post-sales.

Logistics brain conversational ai agent

Logistics Brain

Conversational AI for supply chain
and logistics automation.

Growth brain automazione vendite e marketing conversational ai agent

Sales – Marketing Brain

Conversational AI for the automation of online sales and digital marketing activities.

hr brain conversational ai agent

HR Brain

Conversational AI for HR automation: Recruiting, HR administration, Welfare, Performance Review etc.

A success story: Sorgenia’s conversational AI Agent

energy brain conversational ai agent per il mercato energetico

The Energy Brain is currently employed in the Italian Energy Company Sorgenia.

Sorgenia’s virtual assistant pursues specific pre-sales objectives:
provides answers to customer FAQs, generates qualified sales leads by retrieving customers’ contact information, up-sells and cross-sells products and offers, help customers to fill out forms and to sign contracts, transfer conversations to operators and suggests the correct answers.

energy brain conversational ai agent per il mercato energetico
multicanalità conversational ai crafter integrazione whatsapp, facebook messanger, telegram, slack

multi-channel and integrations

multicanalità conversational ai crafter integrazione whatsapp, facebook messanger, telegram, slack

Conversational AI agents allow for building one-to-one relationships with each customer through their favorite channels (Facebook, Instagram, Whatsapp, Telegram etc.)

Furthermore, virtual assistants can be integrated into sponsored ads on social media and increase the conversion rate of marketing campaigns, engaging the user in natural language conversations.

the value of conversational insights

Conversations with customers on a large scale and across all channels, have the potential to drive the growth of the entire company: from the contact center, to marketing, from the product team to the sales force.

2022 Customer Experience Trends

Customer experience with AI: reinventing the customer experience to compete on the market in 2022.

2022 Conversational AI trends

Growth of the AI ​​market, “no code AI” platforms, virtual AI assistants and new dynamics of users’ interaction and customer care show the growing trend of conversational AI.

santa claus virtual assistant

Coping with the volumes of repetitive requests and organizing deliveries respecting the needs and expectations of customers is not just Santa Claus’ problem

fast time to market conversational ai saas platform

Start the conversation
with your customers with Virtual Agents

fast time to market conversational ai saas platform

With CRAFTER.AI ™ you can select from a ready to use brains’ library the functionality that best suits your needs (Q&A, lead generation, handover etc.)
You can easily deploy your virtual assistant in 6 simple steps. For any customization you may need, we are available to create your conversational AI solution in a few weeks.

Il nostro logo



You can integrate your ERP, CMS, CRM systems and much more.

Our bots can use the API of your systems (Sap, Microsoft Dinamycs,, etc…) to obtain the information useful to manage the conversation with your customers in the best way.

custom bot

Our platform contains a number of brains (brains or features) to automate your business processes.

Contact us if you need a custom brain for your specific business domain.


CRAFTER.AI™ Conversational AI agents can speak any language.

Contact us if you need your virtual agent to interact in a specific language.