CONVERSATIONAL AI

INTELLIGENT VIRTUAL ASSISTANTS

Innovate your business quickly and effectively using artificial intelligence via a simple and intuitive tool.

crafter.ai™ is the platform that allows you to develop a new generation of virtual assistants that can manage autonomously over 98% of conversations.

nuvole conversazione chatbot

“I’VE SEEN THINGS YOU PEOPLE WOULDN’T BELIEVE”

OUR CHATBOTS ARE EXPERTS IN CONVERSATIONS

The difference lies in how we use natural language understanding and natural language processing technologies.

Our bots guarantee the best possible degree of understanding and learning because conversations are not tied to pre-set paths.

context virtual assistant

context

Wear or Where? A QUESTION OF CONTEXT

Every language has its own exceptions and double meanings ambiguities: thanks to the context we are able to understand the true meaning of a word.

Our new generation chatbots are able to capture and analyze contextual data in order to understand the different intentions within a conversation and respond correctly, to the benefit of creating a unique user experience.

deep dive

CONVERSATIONS

TAKE CONVERSATIONS TO A NEW LEVEL

Due to an in depth understanding of a language, virtual assistants created by crafter.ai™ become real conversationalists. Articulating conversations almost like a human.

Our new generation chatbots reach a new level. Not only do they understand the syntax and recognize intentions within a conversation, they are also able to pursue specific objectives within the conversational flow.

virtual assistants crafter.ai

“AS EASY AS
A B C”

costruzione facile del chatbot

NO CODING, WE SPEAK THE SAME LANGUAGE!

crafter.ai™ is a “No Code AI” technology that requires no programming skills or knowledge of designing conversation flows.

Thanks to the already integrated code, using natural language, in six simple steps you can bring to life your virtual assistant in complete autonomy.

costruzione facile del chatbot

“DON’T CHATBOTS HAVE BRAINS?”

OURS HAVE AT LEAST 4

CUSTOMER CARE BRAIN

Automate your customer care, help desk, call center and after sales with conversational AI.

Optimize your customer service and support channels and increase productivity with virtual assistants available 24/7 to manage your customer service inbound requests.

SUPPLY CHAIN AND LOGISTIC BRAIN

Automate you supply chain and logistics management with conversational AI.

A single interface that allows you to exchange and retrieve information through multiple management systems, enabling you to optimize processes and communication in natural language.

SALES - MARKETING BRAIN

Automate your online sales and digital marketing activities with conversational AI.

Lead generation and analytics to guide your marketing strategy: a platform which helps you optimize ROI on your campaigns and monitor conversation data to guide sales and marketing actions.

HR BRAIN

Conversational AI for digital HR.

Virtual assistants on hand to support the HR manager: automation of the recruiting process and screening of cv’s, HR help desk to support employees, feedback collection and performance review surveys.

PSYCHOMETRIC
PROFILING

NICE TO MEET YOU

Thanks to the analysis of the use of functional words, our virtual assistants are able to return a detailed analysis of the interlocutor’s profile and to adapt the language and tone in the response messages.

Within a few conversational exchanges we are able to identify more than 80 psychological traits to tune in and facilitate communication with the user.

INFINITE POSSIBILITIES

JUST LIKE THE HUMAN LANGUAGE

INTEGRATIONS

Integrate your ERP, CMS, CRM Systems and much more!

Our bots can use the API of your systems to access information which can be used in the conversations to better manage communication with users.

MULTI LANGUAGE

Our bots can speak all of the most common languages.

Wherever your customer is from, you will always have an answer for them!

CUSTOM BOT

Do you have a specific business need?

Request a custom brain tailored to you and your business processes!

MULTICHANNEL

Make your digital channels smarter and more efficient! Whether a website, a mobile app, Whatsapp, Messenger or Telegram, …

The artificial intelligence of crafter.ai™, online 24 hours a day, 7 days a week can manage your communication for you.

ANALYTICS

Analytics are available whenever you need them. You can consult and download the details of the conversations, messages, handovers and leads generated by the bot.

With the Sankey diagram, you can identify trending conversation intentions at a glance.

HANDOVER

Chatbots made with crafter.ai™ know when they need human support and when humans need theirs: not only do they understand when a user wants to talk to an operator, but they also suggest the best answer that operators should give to the user, based on his profile and active marketing initiatives… all real time!

“SHE SELLS SEASHELLS BY THE SEASHORE”

 

Il nostro assistente virtuale

HERE’S BRIAN, OUR VIRTUAL ASSISTANT!

Have a chat and find out how natural it can be to have a conversation with a bot!

Il nostro assistente virtuale