CONVERSATIONAL AI

CREATE
INNOVATE
AMAZE

Make your customers’ experience unique and enjoyable,
with intelligent virtual assistants.

Easily access artificial intelligence
to reach any goal.

why conversational ai?

Customer
Experience

Engage your customers in amazing conversational and personalized experiences in natural language.

24/7
AVAILABILITY

Respond to your customers 24/7 in real time, eliminate waiting times and costs of your contact channels.

Conversational
Insights

Access conversation analytics with your customers for your data-driven business strategies.

ONE2ONE
RELATIONSHIPS

Start a personalized dialogue and build “tailor-made” relationships by using the most appropriate language.

AUTOMATION

Bring the benefits of automation within your company, improve daily operations and productivity.

Integration

A single conversational interface to talk with your systems in natural language: put artificial intelligence within your processes.

Omnichannel

“Seamless” communication to let users’ access to information through all available channels.

Employee journey

A simple and accessible communication channel at the service of your people and your HR team.

“DON’T CHATBOTS HAVE BRAINS?”

OURS HAVE AT LEAST 4

CUSTOMER CARE BRAIN

Customer Care, Help Desk, Pre-Sales and Post Sales Support with Conversational AI

A 24/7 available service to take charge of the volumes of inbound requests on your customer care, help desk, pre-sales and post-sales channels, to increase productivity and optimize users’ experience.

SUPPLY CHAIN AND LOGISTIC BRAIN

Supply Chain and Logistics automation with Conversational AI

A single interface to exchange and retrieve information through multiple management systems, to optimize processes and interaction by using natural language.

SALES - MARKETING BRAIN

Sales and digital marketing automation with Conversational AI

With virtual assistants you can start a one-to-one dialogue with your customers, receive feedback in real time, analyze conversations, understand the needs to set up new campaigns and strategies.

HR BRAIN

Conversational AI for Digital HR

An “HR virtual buddy” to provide employees with access to information in real time, collect feedback on new initiatives and goals, a tool to support the screening and recruiting process.

CRAFTER.AI™

advantages chatbot platform crafter ai

CREATE AND MANAGE YOUR VIRTUAL ASSISTANT

“AS EASY AS
A B C”

costruzione facile del chatbot

NO CODING, WE SPEAK THE SAME LANGUAGE!

crafter.ai™ is a “No Code AI” technology that requires no programming skills or knowledge of designing conversation flows.

Thanks to the already integrated code, using natural language, in six simple steps you can bring to life your virtual assistant in complete autonomy.

costruzione facile del chatbot
nuvole conversazione chatbot

“I’VE SEEN THINGS YOU PEOPLE WOULDN’T BELIEVE”

OUR CHATBOTS ARE EXPERTS IN CONVERSATIONS

The difference lies in how we use natural language understanding and natural language processing technologies.

Our bots guarantee the best possible degree of understanding and learning because conversations are not tied to pre-set paths.

profilazione psicometrica in tempo reale

PSYCHOMETRIC
PROFILING

NICE TO MEET YOU

Thanks to the analysis of the use of functional words, our virtual assistants are able to return a detailed analysis of the interlocutor’s profile and to adapt the language and tone in the response messages.

Within a few conversational exchanges we are able to identify more than 80 psychological traits to tune in and facilitate communication with the user.

context virtual assistant

CONTEXT

Wear or Where? A QUESTION OF CONTEXT

Every language has its own exceptions and double meanings ambiguities: thanks to the context we are able to understand the true meaning of a word.

Our new generation chatbots are able to capture and analyze contextual data in order to understand the different intentions within a conversation and respond correctly, to the benefit of creating a unique user experience.

CONVERSATIONS

TAKE CONVERSATIONS TO A NEW LEVEL

Due to an in depth understanding of a language, virtual assistants created by crafter.ai™ become real conversationalists. Articulating conversations almost like a human.

Our new generation chatbots reach a new level. Not only do they understand the syntax and recognize intentions within a conversation, they are also able to pursue specific objectives within the conversational flow.

INFINITE POSSIBILITIES

JUST LIKE THE HUMAN LANGUAGE

INTEGRATIONS

Integrate your ERP, CMS, CRM Systems and much more!

Our bots can use the API of your systems to access information which can be used in the conversations to better manage communication with users.

MULTI LANGUAGE

Our bots can speak all of the most common languages.

Wherever your customer is from, you will always have an answer for them!

CUSTOM BOT

Do you have a specific business need?

Request a custom brain tailored to you and your business processes!

MULTICHANNEL

Make your digital channels smarter and more efficient! Whether a website, a mobile app, Whatsapp, Messenger or Telegram, …

The artificial intelligence of crafter.ai™, online 24 hours a day, 7 days a week can manage your communication for you.

ANALYTICS

Analytics are available whenever you need them. You can consult and download the details of the conversations, messages, handovers and leads generated by the bot.

handover

HANDOVER

Chatbots made with crafter.ai™ know when they need human support and when humans need theirs: not only do they understand when a user wants to talk to an operator, but they also suggest the best answer that operators should give to the user, based on his profile and active marketing initiatives… all real time!

CRAFTER.AI NUMBERS

Results chatbot platform crafter ai

CUSTOMERS’ ENDORSEMENT

We chose crafter.ai because it was the solution that, best of all, allowed us to obtain excellent results, in a simple and extremely usable way for our customers, integrating perfectly with our systems.

Alessandro Bertoli

Customer Service & ICT director, Sorgenia

The potential of conversational AI was immediately clear. With CRAFTER.AI we can open a two-way communication channel with our partners, receive instant feedback and provide assistance to optimize both the relationship with our affiliates and the performance of our campaigns.

Fabrizio Di Leo

Partnership Manager, TLC Marketing Italia

What made us choose Crafter.AI is certainly the autonomy to create your own chatbot without the need for programming. It is easy and simple to use, as well as being very reliable.
Furthermore, the staff is very attentive and interested in our evolution, always providing feedback and advice on how to best use all the options that the chatbot offers.
We are very satisfied.

Giselle Stadelmann

UX Manager, e-Kanban

“SHE SELLS SEASHELLS BY THE SEASHORE”

Il nostro assistente virtuale

HERE’S BRIAN, OUR VIRTUAL ASSISTANT!

Have a chat and find out how natural it can
be to have a conversation with a bot!

Il nostro assistente virtuale