According to Accenture research, artificial intelligence clinical health applications have the potential to generate $150 billion in annual savings to the US healthcare economy by 2026.
The COVID-19 pandemic has created the right set of internal and external conditions for digital transformation across the healthcare sector, and artificial intelligence is one of the biggest areas of investment.
In the healthcare industry, the use of healthcare chatbots can help reduce costs, aid the development of new products, and improve engagement with patients.
what can you get
Sources: Accenture Health Artificial Intelligence
Deloitte Center for Health Solutions
- Saving time spent on administrative tasks by medical staff 51% 51%
- Healthcare companies that want to increase AI investments 85% 85%
- Compound growth rate of the healthcare AI market 40% 40%
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HOW TO START
WITH conversational AI for healthcare
AI uses algorithms and machine learning (ML) to analyze and interpret data, deliver personalized experiences, and automate repetitive and costly healthcare operations. These functions have the potential to improve the work of the clinical and operational staff of healthcare professionals and reduce the time spent on administrative tasks.
Today, healthcare organizations experience problems along value chains, impacting every process from care to cure. In the near future, healthcare organizations that will employ artificial intelligence in every process, from assistance to care, will gain a competitive advantage in improving the customer experience of their patients.
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What can they do
According to the Accenture report “Health Artificial Intelligence”, AI in healthcare presents opportunities and applicability across different domains.
Medical Concierge Chatbot
Virtual assistants in the healthcare industry can provide information on hospital services and facilities, visiting hours for patients, help patients locate the right departments and how to access the facility, communicate new rules and procedures (e.g. Covid-19 procedures )
Virtual Nursing Assistant
Virtual Nursing Assistants support patients in detecting symptoms, making assessments and notifying the doctor when intervention or a visit is needed.
Patient chatbot for triage and admissions
The healthcare virtual assistants ask the questions necessary for the acceptance triage in the facility, verify the patient’s personal data, direct patients to rooms and wards, and facilitate the payment process.
Automation of hospital reservations and doctor appointments
Healthcare virtual assistants can be easily integrated into management systems to facilitate the automation of the appointment booking and scheduling process, within the hospital structure or the doctor’s diary.
They send notifications and reminders of visits and manage appointment modification procedures.
This contributes to reducing the “no-show” percentage.
Medical reports consultation chatbot
Virtual assistants can guide patients in consulting their reports, support the process of obtaining or recovering credentials and, after authentication, return the report file in chat or via email.
Back office automation
Healthcare chatbots improve the operations of hospital administrative staff, facilitating the retrieval of data and organizational information via chat, the automatic updating of patient records, and the automated management of doctors’ diaries.
Conversational Insights Healthcare Industry Chatbot
Even in the healthcare sector, conversational insights, return an overview of the most frequent patient requests, as well as feedback on the services received.
In this way, healthcare management can access data to identify main requests and critical areas, as well as improvement suggestions.
Analyzing the conversations with your patients allows you to check the performance of the virtual assistant and to anticipate users’ needs.
use case for healthcare
BOOKING AND APPOINTMENT MANAGEMENT
The healthcare chatbot helps patients to book a medical appointment automatically via chat.
The bot collects all the necessary information and provides the appointment summary to the customer.
If the appointment is confirmed, the user may return to edit, change or delete the appointment via chat.
The virtual assistant can also manage the sending of notifications and appointment reminders via email or instant messaging.
The virtual assistant, integrated within the CRM systems and the telephone switchboard, verifies the patient’s personal data and consent to data processing.
The voicebot presents a list of assistance options: for example, general information on the facility, services and times of visits, and scheduling of medical appointments.
If necessary, the voicebot may transfer the conversation to a live operator.
RE-HUB-ILITY VIRTUAL COACH
Re-hub-ility is the research project, financed by the Lombardy Region for 3.8 million euros, under the European funds of the “Regional Operational Program (POR) European Regional Development Fund (ERDF) 2014-2020”. The project is led by ICS Maugeri Spa Società Benefit, with the collaboration of the University of Pavia, the Catholic University, the Federico II University of Naples and a pool of innovation companies in Lombardy, including Athics.
Wearable sensors, exergames, and artificial intelligence work together within the Re-hub-ility platform: the patient recovery path is based on electronic games for rehabilitation purposes, designed to make the patient perform precise movements by interacting with a monitor through wearable sensors and chatbots.
The Crafter.AI virtual coach, integrated within the Re-hub-ility platform, supports the patient in the physiotherapy rehabilitation process, providing assistance and engaging the user by providing answers according to a gain/no gain, loss/no loss logic, based on the patient’s psychological profile.
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NICE TO MEET YOU
Thanks to the analysis of functional words, our virtual assistants are able to retrieve a detailed analysis of the interlocutor’s profile and to adapt the language and tone in the response messages.
Within a few turns of conversation, we are able to identify more than 80 psychological traits to tune in and facilitate communication with the user.
JUST LIKE THE HUMAN LANGUAGE
Integrate your ERP, CMS, CRM Systems and much more!
Our bots can use the API of your systems to access information which can be used in the conversations to better manage communication with users.
Our bots can speak all of the most common languages.
Wherever your customer is from, you will always have an answer for them!
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Make your digital channels smarter and more efficient! Whether a website, a mobile app, Whatsapp, Messenger or Telegram, …
The artificial intelligence of crafter.ai™, online 24 hours a day, 7 days a week can manage your communication for you.
Analytics are available whenever you need them. You can consult and download the details of the conversations, messages, handovers and leads generated by the bot.
Chatbots made with crafter.ai™ know when they need human support and when humans need theirs: not only do they understand when a user wants to talk to an operator, but they also suggest the best answer that operators should give to the user, based on his profile and active marketing initiatives… all real time!