Customer care AI agents
Customer Care AI Agents are revolutionizing customer service!
In a world where speed and efficiency are key, Customer Care AI Agents have become an indispensable ally for all companies that want to offer impeccable customer service.
Like chatbots, these intelligent solutions not only increase efficiency, but also improve customer satisfaction by responding to their needs in real time.
Reduce costs and users' waiting times
Offer a personalized user experience
Provide relevant, accurate and safe answers thanks to our RAG system
SORGENIA'S CUSTOMER CARE AI AGENT
Gea is Sorgenia's customer care AI agent that responds in real time to customer requests and carries out operational activities, such as up-selling and cross-selling proposals, lead generation, support in filling out forms, generating quotes, transferring the conversation to the operator of contact centers and much more.
Success Storycontact center costs
auto-resolved queries
availability
AI agent platform for customer care
EXTEND THE OPERATIONAL CAPACITY
With Crafter.ai you can create scalable and accessible customer care AI agents, significantly extending your team's operational capabilities.
Thanks to its ease of use, even organizations without specialized resources can create AI agents that provide an omnichannel, multilingual user experience, with self-service options available 24/7.
Via API, our customer care chatbots can be easily integrated into external systems such as CRM, WhatsApp and social media, optimizing operational efficiency.
The handover module allows you to transfer the conversation to a human operator at any time. The RAG system ensures complete control over your data, allowing precise and secure responses.
Crafter.ai Agent
Online · customer support-70%
Contact center costs
+85%
AI resolved
24/7
Availability
Contact channels
Resolved tickets trend
IDENTIFY AREAS FOR IMPROVEMENT
Crafter.ai analytics offer advanced tools to monitor operator performance and optimize customer service.
The dashboard allows for a complete overview of data from conversations between users, AI agents and operators, allowing managers and supervisors to evaluate the effectiveness of interactions and identify areas for improvement.
This detailed view supports strategic decisions, improves customer satisfaction and increases company competitiveness.
The integration of AI agents transforms the customer care model from reactive to proactive, anticipating customer needs and offering personalized solutions.
Application overview
Discover the main applications of AI Agents for your customer care and how they can transform your business.
Self Customer Care
Automate repetitive tasks, reducing operator workload and improving business productivity.
Help Desk
Troubleshooting, management of assistance requests and resolution of technical problems without human intervention.
Feedback Collection
Collecting feedback and personalized interactions, sending follow up requests and outbound promotions.
Lead Generation
AI agents collect customer contact information to facilitate agents' follow-up activities.
Pre-Sales
Management of pre-sale information requests, support in filling out forms, up-selling and cross-selling.
Post Sales
Customer assistance, access to customers' data and order history, sending suggestions and promotions.
The AI technologies behind our platform
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for your customer care.
Integration Channels
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
Crafter.ai has revolutionized our customer care, improving operational efficiency and customer satisfaction.
Crafter.ai is extremely simple and usable for our customers and integrates seamlessly into our systems.
Frequently asked questions
What are Customer Care AI Agents?
Customer Care AI Agents are intelligent solutions that automate customer interactions across all digital channels. Thanks to generative artificial intelligence and the RAG system, they accurately answer frequently asked questions, handle complex requests, and when necessary, transfer the conversation to a human operator, ensuring continuous service 24 hours a day.
How does the Crafter.ai platform integrate with business systems?
Via API, Crafter.ai integrates with CRM, ERP, ticketing systems, WhatsApp, email, and social media. Integration is simple and does not require advanced technical skills thanks to the No-Code Conversation Designer, which allows you to configure the AI Agent visually and intuitively.
Can an AI Agent handle complex requests or just FAQs?
Crafter.ai AI Agents go far beyond simple FAQs: they handle up-selling, cross-selling, lead generation, form filling, quote generation, and much more. The handover module allows smooth transfer to a human operator for more sensitive requests, always ensuring the best user experience.
Is the Crafter.ai platform GDPR compliant?
Yes, Crafter.ai is fully GDPR compliant. Data is processed securely and the RAG system ensures that responses are based exclusively on your company's knowledge base, without sharing information with third-party models. You can have full control over your customers' data at all times.
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Read →Ready to transform your customer care?
Request a free demo and discover how Crafter.ai can revolutionize your processes with intelligent AI Agents.