Customer care AI agents
Customer Care AI Agents are revolutionizing customer service!
In a world where speed and efficiency are key, Customer Care AI Agents have become an indispensable ally for all companies that want to offer impeccable customer service.
Like chatbots, these intelligent solutions not only increase efficiency, but also improve customer satisfaction by responding to their needs in real time.
Reduce costs and users' waiting times
Offer a personalized user experience
Provide relevant, accurate and safe answers thanks to our RAG system
SORGENIA'S CUSTOMER CARE AI AGENT
Gea is Sorgenia's customer care AI agent that responds in real time to customer requests and carries out operational activities, such as up-selling and cross-selling proposals, lead generation, support in filling out forms, generating quotes, transferring the conversation to the operator of contact centers and much more.
Success Storycontact center costs
auto-resolved queries
availability
Application overview
Discover the main applications of AI Agents for Customer care AI agents and how they can transform your business.
Self Customer Care
Automate repetitive tasks, reducing operator workload and improving business productivity.
Help Desk
Troubleshooting, management of assistance requests and resolution of technical problems without human intervention.
Feedback Collection
Collecting feedback and personalized interactions, sending follow up requests and outbound promotions.
Lead Generation
AI agents collect customer contact information to facilitate agents' follow-up activities.
Pre-Sales
Management of pre-sale information requests, support in filling out forms, up-selling and cross-selling.
Post Sales
Customer assistance, access to customers' data and order history, sending suggestions and promotions.
AI Technologies for Customer care AI agents
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for Customer care AI agents.
Integration Channels
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
Crafter.ai has revolutionized our customer care, improving operational efficiency and customer satisfaction.
Crafter.ai is extremely simple and usable for our customers and integrates seamlessly into our systems.
Frequently asked questions
What are Customer Care AI Agents?
Customer Care AI Agents are intelligent solutions that automate customer interactions across all digital channels. Thanks to generative artificial intelligence and the RAG system, they accurately answer frequently asked questions, handle complex requests, and when necessary, transfer the conversation to a human operator, ensuring continuous service 24 hours a day.
How does the Crafter.ai platform integrate with business systems?
Via API, Crafter.ai integrates with CRM, ERP, ticketing systems, WhatsApp, email, and social media. Integration is simple and does not require advanced technical skills thanks to the No-Code Conversation Designer, which allows you to configure the AI Agent visually and intuitively.
Can an AI Agent handle complex requests or just FAQs?
Crafter.ai AI Agents go far beyond simple FAQs: they handle up-selling, cross-selling, lead generation, form filling, quote generation, and much more. The handover module allows smooth transfer to a human operator for more sensitive requests, always ensuring the best user experience.
Is the Crafter.ai platform GDPR compliant?
Yes, Crafter.ai is fully GDPR compliant. Data is processed securely and the RAG system ensures that responses are based exclusively on your company's knowledge base, without sharing information with third-party models. You can have full control over your customers' data at all times.
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Read →Ready to transform Customer care AI agents?
Request a free demo and discover how Crafter.ai can revolutionize your processes with intelligent AI Agents.