AI for Ecommerce
Increase online sales with personalized AI Agents
In a world where ecommerce competes for customer attention, Ecommerce AI Agents are revolutionizing how brands interact with online customers.
From pre-purchase assistance to post-sale support, ecommerce chatbots provide a personalized experience that increases conversions and reduces cart abandonment rate.
Automatically manage orders, returns and refunds without increasing headcount
Offer tailored product recommendations based on purchasing behavior
Provide relevant, accurate and safe answers thanks to RAG system and integrated catalogs
MW.FEP'S ECOMMERCE AI AGENT
MW.FEP, an Italian company specializing in the provision of design solutions and services, PCB design, simulation and production of electronic boards and devices for industrial use, has integrated an e-commerce chatbot to support the automatic management process of B2B orders. The AI assistant provides general information on the company's services and facilitates the search for orders and products by customers who log in to the reserved area.
Success Storyconversion rate
cart abandonment
average order value
Application overview
Discover the main applications of AI Agents for AI for Ecommerce and how they can transform your business.
Purchase
They assist the user during the purchase, guiding them in product selection and facilitating the payment process.
Cost reduction
They reduce customer care costs thanks to the automation of frequent requests.
Personalization
Ecommerce AI Agents analyze users' purchasing behavior and suggest tailored products.
Order management
They provide order updates, from shipping status to delivery, reducing the number of requests to customer service.
Cart abandonment
They send personalized reminders and offers, encouraging customers to complete pending purchases.
Purchase assistance
They guide customers in choosing products, offering personalized advice on the company's products.
Up-selling/Cross-selling
They suggest complementary products or higher-end alternatives, increasing the average cart value.
Marketing and promotions
They communicate special offers, discounts and news proactively, increasing engagement and loyalty.
AI Technologies for AI for Ecommerce
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for AI for Ecommerce.
Integration Channels
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
Ecommerce AI Agents created with Crafter.ai by Athics allow us to guarantee a fast and qualified flow of information transfer, give precise answers that enhance the experience of our customers and draw on conversation analytics data, which we can use to improve our services.
With Crafter.ai we have the ability to open a two-way communication channel with our partners, receive instant feedback and provide assistance with the objective of optimizing the relationship with our affiliates and the return of our campaigns.
Frequently asked questions
What are AI Agents for Ecommerce?
Ecommerce AI Agents are intelligent solutions that automate customer interactions across all digital channels. Thanks to generative artificial intelligence and the RAG system, they accurately answer questions about products, orders, returns and shipments, handle abandoned carts and, when necessary, transfer the conversation to a human operator, ensuring continuous service 24 hours a day.
How does the Crafter.ai platform integrate with ecommerce systems?
Via API, Crafter.ai natively integrates with major ecommerce platforms (Magento, Shopify, Woocommerce, Prestashop), management systems, CRM and ERP. Integration is simple and does not require advanced technical skills thanks to the No-Code Conversation Designer, which allows you to configure the AI Agent visually and intuitively.
Can an AI Agent handle abandoned cart recovery?
Yes, Crafter.ai AI Agents are designed to proactively handle abandoned cart recovery. By sending personalized reminders and special offers, they encourage customers to complete pending purchases, significantly reducing the cart abandonment rate.
Is the Crafter.ai platform GDPR compliant?
Yes, Crafter.ai is fully GDPR compliant. Data is processed securely and the RAG system ensures that responses are based exclusively on your company's knowledge base, without sharing information with third-party models. You can have full control over your customers' data at all times.
How long does it take to activate an AI Agent for ecommerce?
Crafter.ai can be activated in just 24 hours. The no-code platform allows you to configure and customize the AI Agent for your ecommerce without the need for specialized technical resources, drastically reducing implementation times compared to traditional solutions.
Ready to transform AI for Ecommerce?
Request a free demo and discover how Crafter.ai can revolutionize your processes with intelligent AI Agents.