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  4. How to access the handover?

How to access the handover?

The handover module may be accessed in three different ways.
First, click on your profile initials from the menu at the top right:

how to access to chatbot handover

From the window, click on the “on your profile “Profile” button:

got to your profile settings to access to chatbot handover

From your profile page click on the tab “Handover”:

click on handover button to access to handover chatbot overview

Second, you can access the handover by clicking on the hand shaking icon on the top right menu.

how to access to handover chatbot application

Third, you can click on the “Handover” link in the footer of the page:

chatbot handover footer button

You will enter the following area, where conversations’ transfer notifications will be reported.:

chatbot handover dashboard with no conversations active

If no handover request has been submitted in the meantime, the platform will return by default the message: “No activity at the moment”.