Crafter.ai - AI Agents Platform
Platform Updates

The latest features released on the Crafter.ai platform

Continuous updates to always offer the best AI technologies. Discover all the news of the Crafter.ai chatbot platform: from the new UI/UX to the proprietary RAG, from Document Manager to generative AI.

40+Features
2020Since
Live Updated
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With our continuous updates, you can build AI-powered conversational agents faster and more efficiently. We've improved integrations, boosted NLP accuracy, and added new automation features to help you streamline customer interactions. Whether you're optimizing support, lead generation, or internal processes, our SaaS chatbot platform gives you the flexibility and scalability you need.

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2026
1 features
Bot detail view in the new Crafter.ai v3 platform
June 2026

Crafter.ai Platform v3

Official launch of Crafter.ai Platform v3, built on a new technology stack that makes creating AI agents dramatically easier than in previous versions, while maintaining the same high performance standards. v3 completely redesigns the bot configuration and management process: fewer steps, a more intuitive interface, and direct access to all settings from a single screen. The result is a platform accessible even to non-technical users, with the same power and reliability that defines Crafter.ai.

Benefits

  • AI agent creation made dramatically easier thanks to the new technology
  • High performance maintained despite the drastic reduction in complexity
  • Direct access to configuration, analytics and tools from a single screen
2025
9 features
How to add tags in chatbot knowledge base documents
December 2025

Document Tagging

The Tagging feature segments the knowledge base into compartments, allowing the chatbot to use only the documents relevant to the conversation context.

Benefits

  • Greater accuracy in responses
  • Reduced information noise
Deep search across chatbot knowledge base and conversational flows
September 2025

Deep Search

You can now easily find texts and intents not only in the main Knowledge Base list, but also within the nodes used in conversational flows.

Benefits

  • Find Q&A and intents wherever they are, even within flow nodes
  • No more manual searching through conversation flows
New UI UX interface of the Crafter.ai chatbot platform
July 2025

New UX & UI

The new Crafter.ai UI/UX streamlines the process with fewer steps and direct access to agent creation. Instantly select the language, activate handover, GenAI, and social connectors. Create and train the knowledge base in just a few clicks with the integrated proprietary RAG.

Benefits

  • Streamlined process with fewer steps
  • Direct access to AI agent creation
  • Quick setup for language, handover, and connectors
Crafter.ai proprietary RAG system with customizable system prompt
May 2025

New Proprietary RAG

Proprietary RAG (Retrieval-Augmented Generation) system with a prompt system for custom definition of the model's behavior, tone and role. Data stays under your control without being sent to third parties.

Benefits

  • Instant response times even with large volumes of data
  • Security and control of information (data not sent to third parties)
  • Personalization and greater consistency with the system prompt
Team selector in Crafter.ai chatbot platform
April 2025

Team Selector

It is now possible to select the active team directly from the top-bar. The function allows you to view only the chatbots associated with the selected team, for clearer and more efficient management. If the user belongs to only one team, the selector will not be shown.

Benefits

  • Simplified chatbot management by team
  • Greater organization and clarity in the platform
Proactive chatbot engagement feature in Crafter.ai welcome message
March 2025

Proactive Engagement

The new feature allows to start a flow within the chatbot's welcome message. Unlike the static text message, the new function makes the bot proactive in guiding the user through the conversation. It is possible to choose whether to limit the conversation to the flow or leave room for free questions.

Benefits

  • Better user engagement
  • More intuitive and guided navigation
Conversational flow analytics report for Crafter.ai AI agent
February 2025

Report Flows Analytics

The new feature allows you to download reports for monitoring and analyzing the flows created on the platform. Discover how many users complete the flow efficiently and identify where users abandon the process, enabling you to optimize the experience.

Benefits

  • User experience optimization based on real data
  • Increased conversions by reducing abandonment rates
How to configure Crafter.ai AI agent for automatic email sending
February 2025

AI Agent Email Sending

The functionality allows you to configure your AI Agent to send emails to team members or customers. The Flow Designer node "send an email to a team member" collects leads, sends notifications and updates on request status. Use the SMTP node to set up your server with a custom domain.

Benefits

  • Users can report issues quickly and in detail
  • Faster resolution and response times
Document Manager RAG and LLM for document management in Crafter.ai AI agents
January 2025

Document Manager (RAG)

The new Document Manager uses RAG (Retrieval-Augmented Generation) and LLM (Large Language Models) technologies to optimize the integration of documents within the knowledge base of AI agents and encourage complete management autonomy by users.

Benefits

  • Extremely fast knowledge base creation phase
  • More accurate responses as AI agents draw directly from uploaded documents
2024
25 features
New full-screen editor for Crafter.ai chatbot knowledge base
December 2024

New Editor Knowledge Base

With the new full-screen editor, Crafter.ai makes it even easier and more intuitive to customize individual Q&As. The full-screen editor allows you to work on one question at a time for a more accurate and detailed editing experience.

Benefits

  • Full-screen editor for more comfortable editing
  • Improved user experience with more accurate and detailed editing
Autosave and CTRL+Z function in Crafter.ai chatbot Flow Designer
December 2024

Autosave + CTRL+Z

This feature enables automatic real-time saving of any changes made to conversation flows. Never risk losing your work again: changes are automatically saved as you work.

Benefits

  • Automatic saving to reduce the risk of data loss
  • Enhanced operational efficiency without workflow interruptions
Cut and paste questions function in chatbot knowledge base
December 2024

Q&A Cut & Paste

This feature allows users to quickly and flexibly duplicate a Q&A. When duplicating, users can choose to retain the utterances, meaning they can copy not only the Q&A structure but also all associated phrase variations, enabling full replication of the element.

Benefits

  • Time-saving when building the knowledge base
  • Better organization and consistency in bot responses
Balloon launcher for proactive message of Crafter.ai chatbot
December 2024

Balloon Launcher

The new feature allows you to set a proactive engagement message for the chatbot next to the bot launcher to invite the user into the conversation. Customize the number of seconds after which the message will appear to maximize engagement.

Benefits

  • Increases customer engagement proactively
  • Optimizes chatbot presence and visibility
File attachment feature for uploading documents and images in chatbot
November 2024

File Attachment

The feature allows you to enable the uploading of images and documents directly into the conversation flow. The bot requests the file upload and automatically returns the upload confirmation or any alternative user action.

Benefits

  • Simplified data collection directly within the conversation flow
  • Users can upload images or documents without switching channels
New home page of Crafter.ai chatbot platform with bot cards
October 2024

New Platform Home Page

The new release of the Crafter.ai platform's homepage represents chatbots in the form of cards, containing indicators for direct access to each single development stage, as well as the transcripts and analytics functions.

Benefits

  • Quick and intuitive access to key platform functions
  • Immediate overview of all chatbots status
Connector to integrate Crafter.ai chatbot in Microsoft Teams
September 2024

Microsoft Teams Connector

The connector allows the integration of the chatroom within MS Teams via API and enables chatbot conversation within this channel. Teams users can interact with the chatbot without switching channels.

Benefits

  • Teams users can interact with the chatbot without switching channels
  • Native integration within the existing work environment
Automatic check of already assigned slot variables in chatbot flow designer
September 2024

Check Assigned Slots (Variables)

This feature checks if a slot (a variable used to collect information such as name, email, or preferences) has been assigned multiple times within the same flow. If the same slot is mistakenly used in multiple places, the function generates a validation error.

Benefits

  • Reduction of operational errors in flow creation
  • Greater efficiency and reliability in development
Knowledge base responses within chatbot conversational workflows
September 2024

Knowledge Base Responses Within Flows

In case the user asks a question instead of choosing between options in a conversational flow (e.g., YES/NO buttons), the chatbot automatically searches within the knowledge base to give the appropriate response without interrupting the conversation.

Benefits

  • Natural and fluid conversation even within structured flows
  • The chatbot never gets stuck and always provides a contextual response
Scheduled deployment function of chatbot in Crafter.ai platform
August 2024

Scheduled Deployment

This feature allows users to schedule the chatbot deployment in advance, enabling them to select the exact day and time for the deployment through an intuitive interface, aligning the release with business needs.

Benefits

  • Plan go-live avoiding unwanted downtime periods
  • Align deployment timing with business needs
Knowledge base process completion indicators in Crafter.ai chatbot
August 2024

Knowledge Base Process Completion Indicators

New method for verifying the completion percentage of questions entered in the knowledge base. The view of indicators (tooltips) has been simplified and made accessible from a single card, containing more information and a clickable list of incomplete questions to edit.

Benefits

  • Quick check of the knowledge base completion percentage
  • Simplified and accessible progress monitoring
Drag and drop feature to reorder Crafter.ai chatbot knowledge base
August 2024

Drag & Drop Knowledge Base

The feature allows you to reorder the questions within the chatbot's knowledge base, changing their order or dragging them into destination folders using the drag & drop method for more intuitive management.

Benefits

  • Intuitive knowledge base organization through drag and drop
  • Optimized content management experience
Crafter.ai chatbot full screen activation
July 2024

Full Screen Activation

A new button allows the activation of a wide screen chat room to bring the chatbot experience to full screen, ideal for creating engaging conversational landing pages.

Benefits

  • Create engaging conversational landing pages
  • Optimized full-screen user experience
Customization of Crafter.ai chatbot launcher position
July 2024

Customizable Launcher Position

The new function allows you to decide the exact position in which the chatbot launcher appears, by indicating the number of pixels, to maximize visibility and engagement.

Benefits

  • Maximize user experience with optimal positioning
  • Optimize chatbot visibility on the page
Disable user message sending in chatbot button flows
July 2024

Disable Sending Messages

When creating a new flow where the chatbot presents button selection, it is possible to disable the sending of messages by the user to avoid the simultaneous presence of different requests and keep the flow clean.

Benefits

  • Greater effectiveness of the guided conversational flow
  • Better user experience in multiple-choice flows
Conflict manager for automatic conflict detection in chatbot utterances
June 2024

Conflict Manager

The new function increases the chatbot's ability to understand intents thanks to the automatic reporting on utterances (additional variations of the bot's questions and answers) potentially in conflict with other utterances and/or intents.

Benefits

  • Increased chatbot understanding and accuracy
  • Optimized management of unrecognized messages (misses)
LLM analytics for monitoring AI-generated messages in chatbot platform
April 2024

LLM Analytics

The feature allows you to identify and access the analytics of the messages generated by the LLM and download the related report to analyze volumes and performance.

Benefits

  • Complete understanding and analysis of LLM-managed volumes
  • Monitoring of generative AI performance in production
Managing images and links in LLM responses of Crafter.ai chatbot
April 2024

LLM Link & Image Management

The feature allows the chatbot to manage and use images and links also within the content of the Q&A generated by the LLM, for richer and more personalized responses.

Benefits

  • Personalized responses with images and links in LLM-generated Q&As
  • Richer and more engaging content in AI conversations
Privacy policy link configuration in Crafter.ai chatbot knowledge base
April 2024

Privacy Link Configuration

The function allows you to display a message referring to your privacy policy when configuring the knowledge base, suggesting an important step for creating chatbots compliant with privacy legislation.

Benefits

  • Suggests the fundamental step for chatbot privacy compliance
  • Creation of chatbots compliant with GDPR and privacy regulations
Large Language Model LLM integration in Crafter.ai chatbot platform
April 2024

Large Language Model Integration

Integration of a Large Language Model to support the knowledge base creation phase with new Q&As and utterances and the automatic generation of the bot's responses, for a ChatGPT-style conversational experience with a very low risk of hallucinations, precisely defining the perimeter established within the knowledge base.

Benefits

  • Optimization of chatbot creation and production times
  • Maximum conversation performance with minimal risk of hallucinations
Generative AI integrated in Crafter.ai chatbot setup survey
April 2024

Generative AI in Set Up Survey

Integration of generative AI within the chatbot set up survey. The new feature allows you to automatically obtain the first Q&As to support the bot's knowledge base, suggested by the AI based on the tasks that the bot will need to be able to handle.

Benefits

  • Optimization of initial knowledge base creation times
  • Improved platform user experience from the very first setup
Slot logic in Crafter.ai chatbot platform Flow Designer
April 2024

Flow Designer Slot Logic

The "Flow Design" tool has been enhanced with a "slot logic" to allow users to create highly personalized conversational flows. Slots are variables within which the bot can save data useful for managing the conversation, allowing the chatbot to modify its behavior based on the inputs received.

Benefits

  • Creation of highly personalized conversation flows
  • Independently add new bot features without coding
Handover and lead highlights feature to organize chatbot conversations by topic
March 2024

Handover & Lead Highlights

The feature allows the bot to associate and organize handovers and leads by topics. Operators can manage handovers or contact leads based on a priority or a specific topic, without having to open and view the content of each conversation.

Benefits

  • Optimized time management for handovers and leads
  • Priority management for more efficient user response
Q&A brick in Spanish and German for creating multilingual chatbot in Crafter.ai
March 2024

Q&A Brick in Spanish and German

Availability of new Q&A bricks in German and Spanish on the platform. The availability of Q&A sets optimized for knowledge base management in Spanish and German speeds up the creation and production of a multilingual chatbot.

Benefits

  • Cutting costs of translation and localization of multilingual Q&As
  • Optimization of multilingual chatbot creation times
Simplified knowledge base in a single step in Crafter.ai chatbot platform
February 2024

Simplified Knowledge Base

The integration of knowledge base information has been concentrated in a single step. Within the Teach phase it is possible to add both basic expertise (questions identifying bot objectives and lead generation Q&As) and customized expertise (additional questions and conversational flows).

Benefits

  • Simpler and more intuitive knowledge base building process
  • Time saving in bot configuration and production
2023
5 features
Automatic misses recalc feature for automatic improvement of Crafter.ai chatbot
December 2023

Automatic Misses Recalc

The Automatic Misses Recalc feature is designed to simplify the chatbot improvement. After handling a miss, the system checks whether there are still untreated misses. If the bot can handle them, they are removed from the list, reducing maintenance times.

Benefits

  • Reduced maintenance times and bot improvement efficiency
  • Prevention of errors such as assigning the same utterance to different intents
Flow Designer slot manipulation to apply code to Crafter.ai chatbot slots
December 2023

Flow Designer Slot Manipulation

The Flow Designer Slot Manipulation feature allows users to apply lines of code to the values contained in filled slots during a conversation. You can convert data into different formats, perform calculations, or apply logical rules directly from filled slots.

Benefits

  • Greater flexibility in chatbot customization
  • Complex calculations and data manipulation directly from conversational slots
Knowledge Base Factory for automatic Q&A creation for chatbot via generative AI
October 2023

Knowledge Base Factory

The Knowledge Base Factory is an innovative tool that completely automates the process of creating questions and answers for chatbots. Q&As are always up to date and precise, based on content provided by the customer, significantly reducing development time and resources.

Benefits

  • Complete automation of Q&A creation to reduce time and costs
  • Guaranteed accuracy and constant updating of bot content
API integration in Crafter.ai chatbot Flow Designer to connect external services
September 2023

Flow Designer – API Integration

The API Integration function allows the chatbot to integrate with external API services, expanding its functionality and improving interaction with users. By reusing data from API calls, the chatbot can provide personalized responses based on user preferences and history.

Benefits

  • Integration with e-commerce, CRM and external marketing platforms
  • Personalized responses based on user data from API calls
Flow Designer flows-linking to connect complex conversational flows in Crafter.ai
August 2023

Flow Designer – Flow Linking

The Flow Linking function allows you to link conversation flows together to manage longer and more complex conversations. It offers greater flexibility in the chatbot creation process, allowing developers to customize flow links based on specific project needs.

Benefits

  • Management of long and complex conversations through linked flows
  • Greater productivity in creating chatbots with advanced functionality

Frequently Asked Questions

How often are new features released on the Crafter.ai platform?
Crafter.ai releases new updates and features on a monthly basis. During 2024 and 2025, over 40 new features were released, covering areas such as LLM, RAG, Flow Designer, analytics and UI/UX improvements. In 2026, version 3 of the platform was launched, with a completely redesigned user experience.
What is the Crafter.ai proprietary RAG system?
The Crafter.ai proprietary RAG (Retrieval-Augmented Generation) system is a technology that combines contextual document search with LLM-based response generation. It ensures precise and fast responses even with large volumes of data, maintaining information security without sending it to third parties.
How does the chatbot Proactive Engagement feature work?
The Proactive Engagement feature allows the chatbot to automatically start a conversational flow in the welcome message, proactively guiding the user instead of waiting for the first question. You can configure whether to limit the conversation to the predefined flow or allow free questions.
Can I integrate the Crafter.ai chatbot with Microsoft Teams?
Yes, Crafter.ai offers a native connector for integrating the chatbot in Microsoft Teams via API. Once configured, Teams users can interact directly with the chatbot without having to switch platform or communication channel.
Does Crafter.ai chatbot support scheduled deployment?
Yes, the Scheduled Deployment feature allows you to plan the chatbot go-live in advance by selecting the exact day and time through an intuitive interface. This allows you to align the release with business needs and avoid unwanted downtime periods.
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