The conversation’s handover request is anticipated by a sound and a notification will be shown in the Activity column as shown in the following figure:
Click on the request to take charge of it.
Taking over the conversation
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- Getting Started
- How does crafter.ai work?
- Access and navigation
- Bot Factory
- What is the bot factory?
- Wizard
- Starting bot construction with bricks (think)
- How to set the language of the bot
- How to set up your bot?(set up)
- Module updates
- How to instruct your bot?(teach)
- How to improve your bot (improve)
- Create additional questions
- Conflict management
- Search for additional questions
- How to manage bot misses
- How to search for bot misses
- Additional utterances
- How to use Open AI
- Prompting
- How does your bot learn (training)?
- How to test your bot (preview)
- Chatroom
- Change the font
- Change the colors
- Avatar and launcher of the chatroom
- speech-to-text
- How to use the microphone
- Chatroom’s speaker
- How to Delay Message Delivery
- How to change chatroom’s title
- Chatroom error message
- Header buttons chatroom
- How to make a good bot test
- How to make the bot accessible (deploy)
- Where is my bot located?
- Bot’s home page
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- Edit your profile’s data
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- How many people can I invite?
- Roles and permissions in the team
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- Your subscription
- How to change subscription plan
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- Adding data to the invoice (VAT)
- Apply a coupon code
- Delete your subscription plan
- Billing center
- Handover
- What is the handover?
- How to activate the handover on your chatbot?
- How to access the handover?
- Dashboard
- How to perform a handover test
- How to add a new user to the handover
- How does the handover work?
- Taking over the conversation
- Return the conversation to the chatbot
- Transfer the call to another agent
- visible data during the handover
- User data
- Bot suggestions
- Note
- Canned replies
- Lead generation
- Conversations from the same user ID
- System responses
- Agent conversation limit
- Invite other agents
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- Back office
- Flow Designer
- What is the flow designer
- What are conversational flows
- How to activate a flow
- Flow designer overview
- Flow designer navigation
- How to zoom a conversational flow
- Close the flow designer
- How to save a conversational flow
- How to get started
- How to delete a block
- Types of flows
- Responses from the bot
- Questions from the bot
- Text response
- Drop-down menu response
- Button click response
- YES or NO response
- Get out of the flow
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- Go back to listening
- Go back to the main menu
- Transfer the user to an operator
- Call another flow
- What are slots
- How to use slots
- Clean the slots
- How to use API
- Endpoints and methods
- API Configurator Overview
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- Assign API output to a slot variable
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- Glossary