Training a chatbot is the process where a chatbot is “instructed” to recognize and understand natural language, i.e., the way humans express themselves through written or spoken language.
This happens through the analysis of large amounts of data, such as previous conversations or written texts, including the additional questions you may add using the Improve step in crafter.ai platform. Additional Q&As are used to teach the chatbot how to respond appropriately to certain questions or requests. Training a chatbot is a continuous process, as the chatbot must be constantly updated and improved to ensure greater accuracy and effectiveness in the answers provided.