Banking AI agents
Revolutionize your customers' experience with a banking AI agent
In an industry where speed, security, and customization make the difference, AI agents for banking represent the new frontier of customer service in the banking sector. Active 24/7, they guide users in real time through banking services, daily operations, and complex requests, offering continuous and always customized assistance.
From checking the balance to dispositive operations such as payments and bank transfers, to personalized support: the virtual assistant is always ready to respond.
Provide a customer self care automation service
They help reduce customer service costs
They provide personalized responses and savings and investment suggestions based on your user profile
LEX LUX LAW'S AI CONTRACT
Lex Lux Law deployed an AI Contract chatbot built on Crafter.ai to automate the creation of legally valid contracts, making professional legal services accessible and affordable for SMEs and individuals. The AI system guides users through a structured conversational process to gather the necessary information and generate contract drafts, drastically reducing time and costs compared to the traditional process.
Success Storycustomer service costs
product cross-selling
banking support
AI Agent platform for banking
CREATING BANKING CHATBOTS
Crafter.ai offers an advanced platform for creating banking chatbots, paying particular attention to reliability and security aspects.
Crafter.ai allows the integration of chatbots with existing bank systems (ERP, CRM, CMS) through secure APIs. This allows for seamless communication between the chatbot and internal infrastructures, while maintaining high security standards.
The LLM technology within the Crafter.ai platform allows you to create and manage the knowledge base to support interactions to ensure reliable and accurate responses on every channel.
The RAG document management system allows you to integrate documents into the knowledge base and limit the chatbot's response perimeter. Through the handover module integrated into the platform, it is possible to transfer the conversation to an operator if necessary.
Crafter.ai Agent
Online · banking assistance12.4k
Transactions Handled
87%
Resolved by AI
94%
Satisfaction
Conversation flows
Monthly interactions trend
ANALYTICS & SAFE INTERACTIONS
The analytics dashboard is a key tool for monitoring and optimizing the performance of banking chatbots.
Conversation data helps you better understand customer interactions and continuously improve the effectiveness of your service, such as identifying frequent conversation flows, pain points, and emerging user needs.
The platform enables downloading of conversational insights reports to enable banks to gain a deeper understanding of customer interactions, improve service quality, and ensure secure and compliant data management.
The integration of AI agents transforms the banking service model from reactive to proactive, anticipating customer needs and offering personalized solutions.
Application overview
Discover the main applications of AI Agents for your banking services and how they can transform your business.
24/7 Assistance
Assistance with account access, reporting a lost card, and checking transactions.
Fraud Prevention
They monitor transactions in real time to identify suspicious activity, flagging potential fraud risks.
Process automation
They simplify and automate complex processes such as applying for loans, managing investments, and opening accounts.
Finance education
They support customers' choices with information and answers as a financial education tool.
Personal banking
Tailored financial advice, helping users make informed decisions based on their spending habits and goals.
Analytics & Feedback
They collect and analyze data on customer interactions, providing valuable insights to improve the services offered.
The AI technologies behind our platform
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for your banking services.
Integration Channels
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
The innovation entrusted to Athics, with the development of a virtual assistant, allows us to guarantee a rapid and qualified flow of information transfer, give precise answers that enhance the experience of our customers and draw on conversation analytics data, which we can use to improve our services.
Crafter.ai is extremely simple and usable for our customers and integrates seamlessly into our systems.
Frequently asked questions
What are Banking AI Agents?
Banking AI Agents are intelligent solutions that automate interactions with banking customers across all digital channels. Thanks to generative artificial intelligence and the RAG system, they accurately answer frequently asked questions, handle banking operations such as balance inquiries, transfers and payments, and transfer the conversation to a human operator when necessary, ensuring continuous service 24 hours a day.
How does the Crafter.ai platform integrate with bank systems?
Via secure APIs, Crafter.ai integrates with existing bank systems (ERP, CRM, CMS) allowing seamless communication between the chatbot and internal infrastructures. Integration maintains high security standards and does not require advanced technical skills thanks to the No-Code Conversation Designer.
Can an AI Agent handle dispositive banking operations?
Yes. Crafter.ai AI Agents can handle operations such as balance inquiries, account statements, payments and bank transfers, as well as provide personalized support for loan requests, investment management and account opening. The RAG system ensures accurate responses based exclusively on the company's knowledge base.
Is the Crafter.ai platform GDPR compliant for banking data?
Yes, Crafter.ai is fully GDPR compliant. Data is processed securely and the RAG system ensures that responses are based exclusively on your company knowledge base, without sharing information with third-party models. The document management system allows you to integrate regulatory documents and limit the chatbot's response perimeter.
How long does it take to activate a Banking AI Agent?
Crafter.ai can be activated in just 24 hours. The no-code platform allows you to configure and customize the AI Agent without the need for specialized technical resources, drastically reducing implementation times compared to traditional solutions for the banking sector.
Ready to transform your banking services?
Request a free demo and discover how Crafter.ai can revolutionize your processes with intelligent AI Agents.