AI Agents Case Studies

Bestway

ITSM Chatbot

The IT support chatbot developed for Bestway Europe Spa supports the Level 1 IT Help Desk service of the Company's employees through integration with Microsoft Teams.

Vega Carburanti

Customer Care Chatbot with Generative AI

Vega Carburanti's generative AI customer care chat bot provides assistance, facilitates access to MyVega reserved area and answers questions about the company's products and services.

The AI Customer Experience Solution Librarian is the virtual assistant of CMI Customer Management Insights, acting as a digital librarian with the goal of enhancing the customer experience for CMI's community users.

The AI agent for customer service of Centrale del Latte di Torino is designed to automate the most frequent customer questions regarding promotional campaigns and loyalty point collections, reducing the impact on customer service.

The Support Chatbot to assist victims of crime improves access to the services of Asav Association (Scaligera Association for Assistance to Victims of Crime), and provides widespread support throughout the assigned geographical area.

The Humanitas Research Hospital's human resources chatbot guides new hires' onboarding process, contributing to the efficiency of the HR process.

Emapi's browser navigation AI agent facilitates the web site navigation path and self-care information retrieval by users.

The AI agent for sporting clubs implemented by Precision Skating Milan, supports the communication and management of registration requests.

Nuovenergie Spa's lead generation chatbot manages first-level assistance requests in the pre-sales and post-sales stages and integrates the lead generation functionality to facilitate contact and follow-up activities by agents.

AI Contract is an artificial intelligence document composer solution applied to legal services, born from the intuition of the lawyer Marilena Zanon, aiming to make law services more accessible by integrating Conversational AI in the drafting activity of legal contracts.

The travel chatbot solution created for Hello Vacanze online travel agency, guides customers' booking process by generating travel quotations and supports the customer service by handling the huge number of requests.

The helpdesk chatbot, integrated into Sorgenia's post-sales service, responds to the need to provide a self-customer care channel that is always accessible and fast.

e-Kanbot is the help desk chatbot that supports the assistance service of the e-Kanban platform: a software for managing accounting and organizational processes.

Frankie is the WhatsApp bot created with the Crafter.ai platform for TLC Marketing Italia. The chatbot supports the partner engagement strategy and feedback request on the company's promotional campaigns.

MW.FEP's order management chatbot supports the automatic process management of B2B orders in the manufacturing sector: it provides general information on the company's services and facilitates the search for orders and products.

The customer service chatbot, developed with the Crafter.ai platform, has been in production on Sorgenia's web channels since the beginning of 2020.

AdF – Acquedotto del Fiora Spa: the company of the Acea group that is in charge of the water service management in the province of Grosseto and in a large part of the province of Siena.