Travel Chatbot
Travel Chatbots go beyond answering user questions: they book flights, create personalised itineraries, handle check-in and much more…
A Travel Chatbot is an AI chatbot for tourism. It answers travellers in natural language, 24 hours a day. It handles bookings and quotes, digital check-in, in-room requests and in-trip assistance. It hands over to an operator only the cases that need one.
For hotels, travel agencies and tour operators, this means fewer repetitive requests for customer care and more enquiries turned into bookings. With Crafter.ai you build it without code. You publish it on your website, mobile app and WhatsApp, connected to your booking systems.
Omnichannel support in multiple languages for guests worldwide
Handle request spikes without human intervention
Bookings, changes and cancellations handled autonomously
Travel chatbot for booking and quote generation
Hello Vacanze deployed a travel chatbot built on Crafter.ai to automate customer care and travel quote generation, enabling holidaymakers to receive personalised quotes instantly and freeing travel consultants for high-value client relationships. Across 30,828 active interactions the chatbot reached a 65% conversion rate, handing over only 9% of conversations to operators.
Success Storyof travel companies use generative AI during booking
conversion rate of the Hello Vacanze booking chatbot
of conversations handled without an operator
The 53% figure comes from the Amadeus study of 306 senior technology decision makers in travel. The 65% and 91% figures are measured results of the Hello Vacanze booking chatbot (30,828 active interactions, 9% of conversations handed over to operators). Source: Amadeus – Navigating the future: generative AI in travel
AI Platform for the Travel Industry
AUTOMATE THE FULL TRAVEL CYCLE
With Crafter.ai you build scalable, always-available Travel Chatbots. They cover every stage of the trip: search, booking, digital check-in, hotel services and post-stay feedback.
The chatbot uses RAG on your tourism knowledge base. It gives precise answers on availability, rates, services and destinations, without human intervention.
Via API it connects to booking systems: PMS, GDS and OTAs, Online Travel Agencies. It also works on WhatsApp, mobile apps and websites, simplifying the property's operational flows.
With the handover module you pass the conversation to an operator at any time. The system is GDPR compliant and handles guest data securely.
Crafter.ai Agent
Online · Hotel Concierge+55%
Direct bookings
4.8★
Guest satisfaction
85%
AI-handled requests
Requests by type
Seasonal bookings trend
Identify trends and opportunities in tourism
Crafter.ai analytics give tourism operators a complete view of all interactions between guests and Travel Chatbots: bookings, service requests, frequently asked questions and feedback.
The dashboard allows you to analyse traveller behaviour, identify emerging needs and detect cross-selling opportunities such as room upgrades, extra services or experience packages.
This detailed view supports strategic decisions, improves guest experience and increases revenue per property.
Travel Chatbot integration transforms the hospitality model from reactive to proactive, anticipating guest needs and offering personalised solutions before they are even requested.
What a chatbot for tourism does: 6 applications
Discover the main applications of AI Agents for the Travel industry and how they can transform your business.
Booking Chatbot
Assist guests with flight, hotel, car rental and holiday package bookings with real-time availability and pricing.
Personalised Offers
Propose last-minute promotions, room upgrades and special packages based on customer profile and history.
Smart In-Room Services
Handle in-room service requests via chat: room service, housekeeping, amenity kits, wake-up calls and much more.
Hotel Concierge
Automate digital check-in and check-out, provide property information, restaurant and attraction suggestions, and manage guest requests.
Travel Assistance
Support travellers with real-time information on local transport, weather, events, restaurant bookings and destination services.
Feedback & Reviews
Collect ratings and feedback at the end of each stay to improve service quality and encourage positive reviews on TripAdvisor and Google.
Chatbots for hotels, travel agencies and tour operators
The Travel Chatbot adapts to anyone working in tourism. It works for a single hotel as well as for an online agency handling thousands of quote requests.
Hotels and accommodation
A digital concierge for guests, before, during and after their stay. It handles early check-in, room service and property information. It offers room upgrades and extra services.
Travel agencies and tour operators
It automatically collects the details needed for travel quotes. It answers questions on destinations and packages. It hands the customer to a consultant only when they are ready to book.
OTAs and booking portals
It absorbs request peaks on availability, prices, changes and cancellations. It answers in multiple languages and on every channel. It connects to the booking engine via API.
The AI technologies behind the Travel Chatbot
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for the Travel industry.
Where it talks to your guests: WhatsApp, web and apps
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
We are very satisfied with Crafter.ai solution that allows us to optimise our level of service, promoting independent access to the booking service and live chat follow-up.
Gea allowed us to reduce live chat workload on our operators and allocate our team's time to higher-value activities. This way, we continuously refine the chatbot's performance and, above all, better listen and respond to our customers' needs.
client companies
published case studies
supported languages
Frequently asked questions
How much does a chatbot for tourism cost?
With Crafter.ai there is no fixed fee. You pay as you go with token credit: €20 for 100 million tokens, with no subscription and no expiry. You can start for free with 1 million tokens, no credit card required. Hotel chains, OTAs and tour operators with high volumes can choose Enterprise solutions with a dedicated SLA.
How does the Travel Chatbot integrate with booking systems?
Crafter.ai integrates via API with PMS (Property Management System), GDS (Global Distribution System), OTA platforms and hotel CRMs. It also works on WhatsApp and mobile apps. Setup is visual thanks to the No-Code Conversation Designer, with no advanced technical skills needed.
Does the Travel Chatbot support multiple languages?
Yes, the Crafter.ai Travel Chatbot is multilingual. It detects the guest's language and replies in it on web, WhatsApp and mobile apps. This is essential for properties welcoming international guests.
Is the Crafter.ai platform GDPR compliant?
Yes, Crafter.ai is fully GDPR compliant. Guest data is processed securely. The RAG system bases answers only on the property's knowledge base, without sharing information with third-party models. You keep full control over your data at all times.
How quickly can a Travel Chatbot be activated?
Crafter.ai can be activated in as little as 24 hours. The no-code platform lets you configure the Travel Chatbot without specialised technical resources. Integrations with PMS and booking systems may take longer, depending on infrastructure complexity.
Related articles
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Read →Travel Chatbot for Booking and Quote Generation
Read →Artificial Intelligence and Tourism at the TTG Travel Experience in Rimini
Read →AI in Tourism
Read →Webinar: integrating AI into tourism
Read →Video use case: how to create AI Agents for tourism
Read →Ready to bring AI to your hotel or travel agency?
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