our solutions

soluzioni crafter AI

Omni-channel strategies, operating and management cost’s reduction, user experience and growing demand for personalized and real-time interactions are some of the challenges that organizations need to face to compete in the market.

CRAFTER.AI is the “No code” platform that allows you to quickly and effectively bring the added value of virtual assistants into different business functions and areas, exploiting the power of artificial intelligence by using the simplicity of natural language.

soluzioni crafter AI

CRAFTER.AI

VIRTUAL ASSISTANT

Artificial intelligence and omni-channel applied to conversations.
Enhance users’ experience with Virtual Assistants.

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AUTONOMY

98% of conversations managed independently

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No Code - SaaS

“No Code” Software as a Service platform, easy to use and to maintain

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NO LIMITS

No infrastructure costs and unlimited traffic and users

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safe

Safe, GDPR compliant, Cloud independent.

nuvole conversazione chatbot

EXPLORE OUR brains

MARKETING & SALES

Real time assistance through the purchasing process, lead generation and live engagement to optimize your campaigns.

CUSTOMER CARE

 24/7 availability for the automation of customer care, help desk, pre-sales and post-sales services, to support your call center.

INSURANCE

Automation of policy renewal or claims reporting process. Risk profile analysis, up-selling and customized offers.

BANKING

Easy check of the account balance, support to the process of reporting a lost or cloned card, easy payments and renewals.

RETAIL

Sales assistance, lead generation, feedback and reviews, up-selling, cross-selling, personalized proposals. Optimize your marketing and improve the in-store experience.

health care

Management of the acceptance triage procedure (via chat or voicebot). Automation of the booking process, update of personal data and appointments.

HR

Automation of employee recurring FAQs, HR help desk, facilitation of the onboarding process and feedback collection, support for the screening and recruiting process.

HELP DESK

Automation of troubleshooting, direct requests and reports acquisition via chatroom, help desk tickets opening, API integration with the main systems.

logistics

Direct access to information,  tracking of orders and shipments, monitoring of goods in stock, acquisition of warehouse information in real time.

SOCIAL MEDIA

Personalized assistance, one-to-one interaction directly on the user’s favorite social channel (Whatsapp, Facebook Massenger, Slack, Telegram etc.)

ECOMMERCE

Live support on digital channels through the online purchase process. Real time assistance and information on the status of orders and shipments, via chat or voice commands.

TRAVEL

Real-time assistance,  updated information on facilities and dates availability. Real time support to the booking process,  easy payments and registrations.

PORTRAIT

psychometric profiling

profilazione psicometrica

Real-time psychometric analysis for a personalized experience. Know your interlocutor and adapt your communication to their profile.

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study

12 years of research, 20,000+ profiles, millions of social profiles

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method

Function words analysis
Bias independent

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capability

More than 80 personality traits

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integration

Stand alone or integrated in your Virtual Assistant

profilazione psicometrica

What you can profile

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CHAT

Short messages from Live chats, interactions with the virtual assistant, data from telephone recordings

CRM data

Analysis of CRM customer personal data, like:
Name, surname,
email, date of
birth and gender

EMAIL

It allows the analysis of email texts by returning the psychometric trait of leads, customers or prospects. In real time!

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DOCUMENTS

Real time profiling applied to documentation and any long text such:
documents, e-mails, web pages etc.

images

Real time analysis of pictures published on public profiles in most common social media platforms (Facebook, Instagram etc.)

VOICE BOT

automates the
telephone channel

You can interact with crafter.ai™ virtual assistants on any channel.
The voicebot captures and understands the customer’s voice request, on the phone as well as in chat

Do you want a tailor-made project?

We collect your needs to create the perfect virtual assistant for your business.

success stories

“The potential of conversational AI was immediately clear. With crafter.ai™ we have the possibility to open a two-way communication channel with our partners, receive instant feedback and provide assistance with the aim of optimizing the relationship with our affiliates and the performance of our campaigns “Fabrizio Di Leo, Partnership Manager of TLC Marketing Italia.