The Think step starts an interactive setup chat, through which the platform will collect your chatbot set up information, including the selection of the bot’s team and the choice of bricks underlying the bot’s behavior.
Once the team is selected, you can choose which main brick to assign to your chatbot.
Bricks are the modules that allow you to select the functionality underlying the bot’s behavior.
The platform proposes the list of bricks (modules or additional features) available.
The list is updated constantly. Choose the area that best fits your needs and in the next step you can add more features to your chatbot.
bricks example
Corporate Info: allows you to create a bot able to manage multiple knowledge bases in order to answer queries related to a group of companies.
Question and answer: it is the basic functionality of each bot. Allows the bot to answer all the questions contained within the knowledge base.
Marketing: this module adds a flow to the bot that allows you to activate the list of questions that are necessary to collect the information needed to generate a lead.
Pre-sales: this module adds a flow that allows the bot to carry out actions to support the pre-sales process, such as, up-selling, cross-selling, push marketing actions, guide the user through a subscription process, etc.
HR: this module activates a flow that allows the bot to answer company Q&As, guide a new employee through the onboarding process, and ask the questions needed to gather information from a candidate that is applying to an open position.
Logistics: this module allows you to create a bot able to access the purchase history of a customer and retrieve order and shipping information, by making an API call to the ERP management system.
NB: If you cannot find a brick that suits your needs, please contact us at info@athics.ai to evaluate together the opportunity to develop a dedicated brick for your company.