The “Think” step opens an interactive chat, to collect the basic set up information of your chatbot.
Answer the questions to move further with the next steps.
Select the team
The platform asks the question: “Which teams owns this new bot?” Every bot you create can be seen by other teams within the platform.
Select the team you want to make your bot accessible to.
This option allows you to speed up the construction of the bot, proceeding in parallel with the other people in your team.
Language of the bot
“Which language should it speak?”: Select the language you want your chatbot to speak. If you need to manage multiple languages you will need to create a bot for each language.
Name and description
Give your bot a nice meaningful name: you can select a name inspired by the name of your company, or the service that the bot will have to support. Giving your bot a name will allow users to identify it and sympathize with the new channel.
“Enter a description for your bot”
Provide a valid description in order to help users understand the domain of expertise of the bot and to speed up the search of your bots.
“Which users on your team can administer the bot?”
Once you have selected the team to which the bot belongs, as we have seen before, you will be able to nominate in this step the team members who will be enabled as administrators of the bot.
Bricks
Bricks are additional modules that allow the bot to manage specific knowledge bases and conversational flows typical of specific areas of expertise or industry.
“What kind of bot do you want to create?”
The platform proposes the list of bricks (modules or additional features) currently available.
The list is constantly updated. Choose the area that best fits your needs and in the next step you can add more features to your chatbot.
Corporate Info: allows you to create a bot that can manage multiple knowledge bases to answer questions related to a group of companies.
Question and answer: Q&A is the basic functionality of each bot. It allows the bot to answer all questions contained in knowledge base.
Marketing: this module adds a conversational flow that allows the bot to perform specific actions, that are functional to marketing, such as generating a lead or presenting a push offer.
Pre-sales: this module adds a conversational flow that allows the bot to carry out actions to support the pre-sales process, such as, for example, asking the questions necessary to carry out up-selling, cross-selling, or push marketing actions, and the user to fill out a subscription form, etc.
HR: This module adds a conversational flow that allows the bot to answer company Q&As, guide a new employee through the onboarding process, and ask the questions needed to gather information from a candidate to apply to an open position.
Logistics: this module allows you to create a bot that can access customers’ purchase history and retrieve order and shipping information.
NB: If you cannot find the brick that suits your needs on the platform, contact us at info@athics.ai to evaluate together the opportunity to develop a custom brick for your company.
additional features
“Select the additional features”: here you can decide whether to equip your bot with a handover module (the modul that allows the bot to transfer the conversation to a human operator), or integrate your bot into other channels using the API of the services you want to connect to (ex. Telegram, Facebook, Whatsapp).
At the end of the survey of the “Think” phase, you will have completed the initial settings steps and you will be asked to choose whether you want to proceed creating your bot, or return to the initial dashboard, or manage your account.
If you wish to continue creating your chatbot, click on “continue.