Voice Bots and Voice AI Agents
With Voice Bots and Voice AI Agents, customer service speaks with AI!
Voice AI Agents offer immediate assistance and natural conversations, 24/7, automatically managing requests, reducing waiting times and improving the customer experience. In a world where speed is everything, having a service always available can make the difference between retaining a customer or losing them.
With Crafter.ai you can integrate advanced voicebots into your organisation without building an infrastructure from scratch. Our team of experts guides companies in every phase, from design to production, for a voicebot that is not just a voice assistant, but a real added value for the business.
Supports management of high inbound call volumes
Contributes to reducing voice customer service costs
Provides continuous support improving response times and accessibility
Crafter.ai voicebot platform
HOW TO CREATE A VOICEBOT
Integrate advanced voicebots into your organisation without having to build an infrastructure from scratch. With Crafter.ai you can manage dynamic voice conversations without perceptible latency, offering users a fluid and natural interaction.
We do not just offer a technology: our team of experts guides companies in every phase, from design to production of the voicebot. We support each customer with consulting, best practices and continuous optimisation.
With Crafter.ai you can customise the conversation flow, integrate the bot with the desired voice channel — telephone switchboards, voice assistants or WebRTC — and enable voice interactions in any language.
The system integrates natively with CRM, ticketing and ERP, ensuring a personalised and always up-to-date experience, available 24 hours a day, 7 days a week.
Crafter.ai Voicebot
In call · 00:4290%
Calls resolved
42s
Avg. duration
96%
Intent recognition
Top intents
Calls handled (monthly trend)
MONITOR VOICE CONVERSATIONS
An analytics dashboard is essential to monitor, optimise and improve the performance of a voicebot. Through real-time data and detailed metrics, companies can understand user behaviour and refine interactions.
You can monitor interaction volume, completion rate, Intent Recognition, average conversation time, service escalation rates and much more. This data allows you to identify pain points, optimise responses and personalise the experience.
With Crafter.ai's integrated analytics, you can measure the ROI of the voicebot and demonstrate the concrete value of the solution: reduced call centre costs, improved customer satisfaction and increased operational efficiency.
Application overview
Discover the main applications of AI Agents for your voice customer service and how they can transform your business.
Customer care voicebot
Voice bots improve user experience by allowing you to serve more customers in less time and contribute to the omnichannel customer care strategy.
Order and shipping tracking
Voice assistants make it easy to check order and shipping status by voice, without human intervention.
Travel voice assistant
The voice assistant provides assistance with reservations, check-ins, sends reminders, and facilitates the consultation of an itinerary.
Sales Voicebot
Voice assistants interact with potential customers, suggest products, and assist customers in completing purchases.
Meeting organizer
Voicebots schedule meetings, send reminders, record minutes, and access data or reports by voice.
Healthcare triage voicebot
Healthcare voicebots facilitate triage procedures, appointment scheduling, reminder sending, and patient registration.
The AI technologies behind our platform
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for your voice customer service.
Integration Channels
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
Chatbot integration has transformed our customer care service.
With Gea we are able to listen and respond better to our customers' requests.
Frequently asked questions
What is an AI voicebot?
An AI voicebot is a virtual voice agent that uses artificial intelligence to understand spoken natural language and respond by voice. Unlike old tone-based IVR systems, AI voicebots manage dynamic conversations, understand context and integrate with business systems to deliver a fluid, natural experience.
What is the difference between a voicebot and a traditional IVR?
Traditional IVR requires users to press keys or speak rigid commands. An AI voicebot understands natural language, handles complex sentences, remembers conversation context and can dynamically escalate to a human operator. The result is a much more fluid and satisfying experience for the customer.
What are the main use cases for a voicebot in customer care?
Voicebots are ideal for: voice FAQ management, order and shipping status checks, booking and appointment confirmations, healthcare triage, telephone sales support and data collection. In all these scenarios they reduce waiting times and the burden on human operators.
How does a voicebot integrate with business systems?
The Crafter.ai platform integrates natively with CRM, ticketing and ERP via API. This allows the voicebot to access customer information in real time — orders, history, contracts — to deliver personalised responses without operator intervention.
What concrete results can be achieved with an AI voicebot?
According to IndustryArc, the voicebot market will reach $98.2 billion by 2027 (CAGR 18.6%). Companies adopting AI voicebots record up to +90% of calls handled automatically, significant call centre cost reduction and improved customer satisfaction thanks to 24/7 availability.
Ready to transform your voice customer service?
Request a free demo and discover how Crafter.ai can revolutionize your processes with intelligent AI Agents.