Voice Bots and Voice AI Agents
With Voice Bots and Voice AI Agents, customer service speaks with AI!
Voice AI Agents offer immediate assistance and natural conversations, 24/7, automatically managing requests, reducing waiting times and improving the customer experience. In a world where speed is everything, having a service always available can make the difference between retaining a customer or losing them.
With Crafter.ai you can integrate advanced voicebots into your organisation without building an infrastructure from scratch. Our team of experts guides companies in every phase, from design to production, for a voicebot that is not just a voice assistant, but a real added value for the business.
Automotive voicebot: listen to the demo
A real call handled by a Crafter.ai Voice AI Agent in the automotive industry: hear how the voicebot understands natural language and responds to the customer in real time.
Read the call transcript
Aura (voicebot): Hi, I'm Aura, the voice assistant for Aura Motors Italia. How can I help you today?
Customer: Yes, good morning. I'm calling because I'd like to book a service appointment for my car.
Aura (voicebot): Of course, I can help you schedule the appointment. To book it, I need your permission to use some personal data, such as your license plate number and contact information. I'd like to remind you that you can review the privacy policy at auramotors.it. Can you confirm your consent?
Customer: I confirm.
Aura (voicebot): Perfect, thank you for confirming. First, I need your vehicle's license plate number.
Customer: All right, the license plate is FR 456 GM.
Aura (voicebot): Perfect, just a moment while I look up the information related to your car. I've found the following information: the model appears to be an Aura Horizon and the associated email is [email protected]. Can you confirm that these are correct?
Customer: Yes, they're correct.
Aura (voicebot): Perfect. Now I need your first and last name and the date you'd prefer for the appointment. Then I'll check what times are available.
Customer: My name's Mario Rossi and I'd like to come by next Tuesday morning, if possible.
Aura (voicebot): Just a moment while I check. I found two available slots for next Tuesday morning: from 9 to 10 or from 12 to 1. Which one do you prefer?
Customer: The 9 o'clock slot works perfectly.
Aura (voicebot): I'll confirm the appointment for you. You'll receive a confirmation email as soon as possible. Is there anything else I can help you with?
Customer: Thank you very much. I'd like to ask a question, is that possible?
Aura (voicebot): Of course, I'm here to help. Go ahead, what's your question?
Customer: I'd like to know if you offer an extended warranty and, if so, what it covers.
Aura (voicebot): Of course, here are the details.
Customer: Great. Since I'm interested, could you connect me to an agent, please?
Aura (voicebot): All right, I'm transferring you to an agent now. Please hold.
Supports management of high inbound call volumes
Contributes to reducing voice customer service costs
Provides continuous support improving response times and accessibility
Crafter.ai voicebot platform
HOW TO CREATE A VOICEBOT
Creating a voicebot for business with Crafter.ai requires no programming skills: the no-code Conversation Designer lets you design voice dialogue flows, while LLM technology and the RAG system keep answers within the company knowledge base.
The platform manages dynamic voice conversations without perceptible latency, offering users a fluid and natural interaction. Every project is supported with consulting, best practices and continuous optimisation even after go-live.
With Crafter.ai you can customise the conversation flow, integrate the bot with the desired voice channel — telephone switchboards, voice assistants or WebRTC — and enable voice interactions in any language.
The system integrates natively with CRM, ticketing and ERP, ensuring a personalised and always up-to-date experience, available 24 hours a day, 7 days a week.
Crafter.ai Voicebot
In call · 00:4290%
Calls resolved
42s
Avg. duration
96%
Intent recognition
Top intents
Calls handled (monthly trend)
MONITOR VOICE CONVERSATIONS
An analytics dashboard is essential to monitor, optimise and improve the performance of a voicebot. Through real-time data and detailed metrics, companies can understand user behaviour and refine interactions.
You can monitor interaction volume, completion rate, Intent Recognition, average conversation time, service escalation rates and much more. This data allows you to identify pain points, optimise responses and personalise the experience.
With Crafter.ai's integrated analytics, you can measure the ROI of the voicebot and demonstrate the concrete value of the solution: reduced call centre costs, improved customer satisfaction and increased operational efficiency.
Application overview
Discover the main applications of AI Agents for your voice customer service and how they can transform your business.
Customer care voicebot
Voice bots improve user experience by allowing you to serve more customers in less time and contribute to the omnichannel customer care strategy.
Order and shipping tracking
Voice assistants make it easy to check order and shipping status by voice, without human intervention.
Travel voice assistant
The voice assistant provides assistance with reservations, check-ins, sends reminders, and facilitates the consultation of an itinerary.
Sales Voicebot
Voice assistants interact with potential customers, suggest products, and assist customers in completing purchases.
Meeting organizer
Voicebots schedule meetings, send reminders, record minutes, and access data or reports by voice.
Healthcare triage voicebot
Healthcare voicebots facilitate triage procedures, appointment scheduling, reminder sending, and patient registration.
AI voicebot, IVR or chatbot: the differences
Three technologies that are often confused: this table sums up when it makes sense to choose an AI voicebot, a traditional IVR or a text chatbot.
| Feature | AI Voicebot | Traditional IVR | Chatbot |
|---|---|---|---|
| Channel | Phone, with natural voice conversation | Phone, with touch-tone menus ("press 1...") | Text chat on website, app and messaging |
| Language understanding | Freely phrased spoken requests | Only predefined menu options | Free text in natural language |
| Operations on business systems | Yes: CRM, ERP and ticketing in real time | Limited or absent | Yes: CRM, ERP and ticketing in real time |
| Handover to operator | Call transfer with conversation context | Routing without context | Chat escalation with context |
| Customer experience | Natural, like talking to an operator | Rigid, often causes drop-offs | Natural but written |
| Ideal use cases | Phone customer care, bookings, order tracking | Basic call routing | Web support, e-commerce, FAQ |
An AI voicebot is a virtual agent that answers the phone, understands natural language and talks with customers the way a human operator would. Unlike a menu-based IVR, it understands freely phrased requests, performs operations on company systems and hands the call over to a human operator when needed.
Learn more: voicebot and PBX integration, how it worksThe AI technologies behind our platform
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for your voice customer service.
Integration Channels
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
Chatbot integration has transformed our customer care service.
With Gea we are able to listen and respond better to our customers' requests.
client companies
published case studies
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Frequently asked questions
What is an AI voicebot?
An AI voicebot is a virtual voice agent that uses artificial intelligence to understand spoken natural language and respond by voice. Unlike old tone-based IVR systems, AI voicebots manage dynamic conversations, understand context and integrate with business systems to deliver a fluid, natural experience.
What is the difference between a voicebot and a traditional IVR?
Traditional IVR requires users to press keys or speak rigid commands. An AI voicebot understands natural language, handles complex sentences, remembers conversation context and can dynamically escalate to a human operator. The result is a much more fluid and satisfying experience for the customer.
What are the main use cases for a voicebot in customer care?
Voicebots are ideal for: voice FAQ management, order and shipping status checks, booking and appointment confirmations, healthcare triage, telephone sales support and data collection. In all these scenarios they reduce waiting times and the burden on human operators.
How does a voicebot integrate with business systems?
The Crafter.ai platform integrates natively with CRM, ticketing and ERP via API. This allows the voicebot to access customer information in real time — orders, history, contracts — to deliver personalised responses without operator intervention. On the telephony side, integration works in two ways: with a dedicated phone number the company PBX forwards calls to, ideal for launching a pilot project quickly, or by connecting the voicebot to the PBX as a SIP trunk over VoIP, the most integrated option for high call volumes, with instant transfers to internal extensions. In both cases the company keeps control of the rules: which calls go to the voicebot and who they are transferred to when a person is needed. And if the voicebot is unreachable, calls fall back to the PBX, so the phone service never stops.
Does an AI voicebot respond in real time like a person?
Yes. The platform handles speech recognition, natural language processing and voice synthesis in real time, with no perceptible latency for the caller. When a request is too complex, the voicebot transfers the call to a human operator while preserving the conversation context.
How are voice data and call privacy managed?
The Crafter.ai platform is GDPR and AI Act compliant, with data residency on servers in Europe. Voicebot answers are limited to the company knowledge base thanks to the RAG system, and conversation transcripts are available in the analytics dashboard, in compliance with data protection regulations.
What concrete results can be achieved with an AI voicebot?
Companies adopting an AI voicebot automate most repetitive inbound calls. The most immediate results are threefold: waiting times drop because the voicebot answers instantly, at any hour and even during traffic peaks; call centre costs decrease because operators only step in where their contribution adds the most value, on complex requests; and customer satisfaction improves thanks to a 24/7 service that handles bookings, order status and frequent questions with no queues. Results should then be measured on your own use case: the Crafter.ai conversational analytics dashboard tracks interaction volumes, completion rate, intent recognition and escalation rates to human operators. Market data confirms the trend: according to IndustryArc, the voicebot market will reach $98.2 billion by 2027, with an 18.6% annual growth rate.
How much does a business voicebot cost and how can it be tried?
The cost depends on call volumes, activated channels and required integrations, so each quote is tailored. You can start right away with the 30-day free trial of the Crafter.ai platform and request a demo to get an estimate of costs and activation times for your use case.
Ready to transform your voice customer service?
Request a free demo and discover how Crafter.ai can revolutionize your processes with intelligent AI Agents.