In this phase you can test your bot and change the look and feel of the chatroom.
Click on “test your bot” to start testing your bot.
A loading message will appear.
As soon as the test bot has loaded the knowledge base, the button will turn green to indicate that “Your bot is ready”:
From now on, in the chatroom on the right of the screen you can ask the bot all the questions that may come to your mind and check if they are handled correctly.
Any unmanaged requests will be reported in the “misses” screen, within the Improve step (as described in the “Management of misses” chapter).
In the left area of the “Preview” step you can change the configuration of the chatroom, and change the graphic appearance of the bot (Appearance tab).
In this tab you can customize the color palette, select the coloring of the bot and user messages, upload the Avatar and Launcher icons, choose the text format and the size of the chatroom title.
In the “Settings” tab you can enter or edit the chatroom title, set the error message to be returned in case the bot is not available (for example during updates), hide or make visible the “restart conversation” and “help” buttons , make vocal substitutions.
VOICE SUBSTITUTIONS
It may be necessary to make a vocal substitution, in case of terms that are not included in the vocabulary of the the bot and that the bot may confuse.
For example, our Company’s name “Athics” could be misinterpreted as the English term “Ethics”. In cases like this it is advisable to suggest the bot the correct way to interpret the term right away.
To make vocal substitutions, just click on the “+” button and enter the values in the fields.
