Supply Chain Chatbots
AI solutions for logistics and supply chain
Supply Chain Chatbots help warehouse managers and operators make quick, informed decisions with real-time data, demand forecasts, and up-to-date performance metrics.
Not only do they speak the language of your ERP, they can also order supplies, assign tasks, generate reports, and more.
Companies that integrate Logistics ERP Chatbots into their organization are taking supply chain efficiency to a new level.
Report generation and order management
Inventory and shipping status information
Instant answers to customer questions, improving customer experience and increasing satisfaction
SUPPLY CHAIN CHATBOT USE CASE
Supply Chain Chatbots verify the order identification code or shipment tracking number and retrieve the information via API call to the ERP management system. In the manufacturing sector, the MW.FEP digital assistant supports the automated management of B2B orders, provides basic information on company services and facilitates the search for orders and products, with results in terms of process optimization, customer satisfaction, monitoring and traceability.
Discover the Case Studybusiness productivity
of companies will integrate AI in ERP by 2030
AI market share in manufacturing
How to Create Supply Chain Chatbots
FASTER AND MORE OPTIMISED LOGISTICS AND SUPPLY CHAIN
Supply Chain chatbots optimize processes and mitigate critical issues by facilitating access to data in natural language.
Logistics ERP chatbots created with Crafter.ai can be easily integrated via API into the ERP management system, to access the status of an order or identify the location of a product.
The LLM technology within the Crafter.ai platform allows you to create and manage the knowledge base to support interactions to ensure reliable and precise responses on every channel.
The RAG document management system allows you to integrate documents such as catalogs and manuals into the knowledge base and to limit the response perimeter of the logistics chatbot.
Crafter.ai Agent
Online · shipment tracking+40%
Business productivity
60%
Companies with AI in ERP
23.2%
Manufacturing market share
Requests by type
Monthly volume trend
SUPPLY CHAIN CHATBOTS ANALYTICS
The conversational analytics dashboard allows you to understand at a glance which processes have the greatest impact, which are the critical issues and needs of users, where the most frequent requests are concentrated (Sankey Diagram) and what the supply needs are based on customer requests and inventory data.
Access to conversation data allows you to monitor and optimize logistics and supply chain processes, set the right KPIs for service quality, and identify areas of criticality and improvement to benefit the user experience.
Application overview
Discover the main applications of AI Agents for your logistics and how they can transform your business.
Warehouse Management
They support the inventory verification process, return updates on the location of products and quantities to be replenished.
Shipment Tracking
They allow you to track shipments in real time, report any delays or problems, and update customers.
Training and Internal Support
They make it easier for staff to access information, helping to reduce training and onboarding times.
Orders and Supplies
They track purchase orders upon customer request, send notifications in case of delays or anomalies directly in chat, on WhatsApp or via email.
Reports and Dashboard
Instant reports on logistics KPIs such as delivery times, warehouse efficiency or transportation costs.
Customer Experience
They provide order updates, forward return requests or complaints, answer real-time questions on shipments and availability.
The AI technologies behind our platform
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for your logistics.
Integration Channels
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
The innovation entrusted to Athics, with the development of a virtual assistant, allows us to guarantee a rapid and qualified flow of information transfer, give precise answers that enhance the experience of our customers and draw on conversation analytics data, which we can use to improve our services.
The chatbot allows us to provide immediate support to our employees, drastically reducing downtime and lightening the workload of the IT team. It has quickly become a familiar and appreciated tool, to the point of being perceived almost as a virtual colleague who is always available.
Frequently asked questions
What are Supply Chain Chatbots?
Supply Chain Chatbots are AI agents that integrate with corporate ERP systems to provide natural language information on orders, shipments, warehouses, and supply chain data. Via API they access management system data in real time and respond to operators and customers on every digital channel, 24 hours a day.
How does a logistics chatbot integrate with an ERP system?
Crafter.ai integrates via API with any ERP system (SAP, Oracle, Microsoft Dynamics, Infor, Epicor and others). The No-Code Conversation Designer allows you to configure conversation flows without advanced technical skills, connecting the chatbot to ERP APIs to retrieve real-time data on orders, stock and shipments.
Which logistics processes can an AI chatbot automate?
A logistics ERP chatbot can automate: shipment tracking, order status verification, warehouse management (product location, available quantities), delay notifications, KPI report generation, staff onboarding and customer care requests related to orders.
How long does it take to activate a Supply Chain Chatbot?
Crafter.ai can be activated quickly thanks to its no-code platform and pre-configured APIs. The complexity of integration depends on the ERP in use and the processes to be automated, but typical projects range from a few days (informational chatbot) to a few weeks (full integration with ERP and supply chain).
Ready to transform your logistics?
Request a free demo and discover how Crafter.ai can revolutionize your processes with intelligent AI Agents.