The Crafter.ai architecture integrates various technological components to provide scalable and customized solutions.
Crafter.ai is a conversational AI platform that simplifies the creation and management of advanced chatbots and AI agents without requiring programming skills.
Large Language Models (LLM)
LLMs are used for automatic response generation in chatbots and to support the creation of the knowledge base through automated prompting. These models process content and responses, ensuring an advanced conversational experience.
Retrieval Augmented Generation (RAG)
RAG technology optimizes document management, allowing the chatbot to access and respond with information from specific documents. The RAG “Document Manager” enables users to upload files (PDF, DOC, DOCX, CSV, and JSON) and integrate them into the AI agent’s knowledge base.
Conversation Designer
This tool enables the definition of conversation flows, orchestrating specialized AI agents to provide consistent and contextual responses. The Conversation Designer allows the creation of customized conversational flows, using different response types such as text, dropdown menus, and buttons.
API Integration in the Crafter.ai Architecture
Crafter.ai supports integration with external systems via RESTful APIs, facilitating bidirectional communication between the chatbot and other platforms like CRMs, ERPs, and e-commerce systems. The platform offers an API configurator to test endpoints and manage API call parameters, headers, and bodies.
Analytics and Monitoring
The platform provides analytical tools to monitor chatbot interactions, offering valuable data to optimize performance and enhance the user experience. Analytics features include detailed reports and the ability to view conversations through transcripts.
Multilingual Support
Crafter.ai supports responses in multiple languages, adapting to the needs of a global audience. The platform provides functionalities to manage the bot’s language and organize questions and answers based on the supported languages.
This combination of technologies enables Crafter.ai to deliver a versatile and powerful platform for creating intelligent chatbots, catering to diverse business needs and improving user interaction.