The “Tips” area allow each agent to add notes that will create a notes history for future references about that specific conversation.
Note
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- Getting Started
- How does crafter.ai work?
- Access and navigation
- Bot Factory
- What is the bot factory?
- Wizard
- Starting bot construction (think)
- How to set the language of the bot
- How to set up your bot?(set up)
- Module updates
- How to instruct your bot?(teach)
- Create additional questions
- How to improve your bot (improve)
- Conflict management
- Search for additional questions
- How to search for bot misses
- Additional utterances
- How does your bot learn (training)?
- How to test your bot (preview)
- Chatroom
- Change the font
- Change the colors
- Avatar and launcher of the chatroom
- speech-to-text
- How to use the microphone
- Chatroom’s speaker
- How to Delay Message Delivery
- How to change chatroom’s title
- Chatroom error message
- Header buttons chatroom
- How to make a good bot test
- How to make the bot accessible (deploy)
- Where is my bot located?
- Bot’s home page
- How to put into production the changes made to the bot
- Multichannel accessibility
- Web site
- Mobile Apps
- Telegram
- User Profile
- Your personal settings
- Edit your profile’s data
- Password
- Two-factor authentication
- Access history and connected devices
- Delete account
- What is a team?
- How to access team data
- How to change the team’s name
- How to invite a person to your team
- How many teams can I have?
- How many people can I invite?
- Roles and permissions in the team
- How to switch from one team to another
- How to create a new team?
- Your subscription
- How to change subscription plan
- Change payment method
- Check payment date
- Adding data to the invoice (VAT)
- Apply a coupon code
- Delete your subscription plan
- Billing center
- Handover
- What is the handover?
- How to activate the handover on your chatbot?
- How to access the handover?
- Dashboard
- How to perform a handover test
- How to add a new user to the handover
- How does the handover work?
- Taking over the conversation
- Return the conversation to the chatbot
- Transfer the call to another agent
- visible data during the handover
- User data
- Bot suggestions
- Note
- Canned replies
- Lead generation
- Conversations from the same user ID
- System responses
- Agent conversation limit
- Invite other agents
- Simultaneous conversations with multiple users
- How to change the agents’ role
- How to remove agents
- Back office
- Flow Designer
- What is the flow designer
- What are conversational flows
- How to activate a flow
- Flow designer overview
- Flow designer navigation
- How to zoom a conversational flow
- Close the flow designer
- How to save a conversational flow
- How to get started
- How to delete a block
- Types of flows
- Responses from the bot
- Questions from the bot
- Text response
- Drop-down menu response
- Button click response
- YES or NO response
- Get out of the flow
- Flow exit options
- Go back to listening
- Go back to the main menu
- Transfer the user to an operator
- Call another flow
- What are slots
- How to use slots
- Clean the slots
- How to use API
- Endpoints and methods
- API Configurator Overview
- Endpoint testing
- Params
- Header
- Body
- How to use slot values in API calls
- Assign API output to a slot variable
- Example of API usage
- Execute some code
- Evaluate some conditions
- Transcripts
- Analytics
- API
- Glossary