If you are wondering how to use crafter.ai to automate conversations in your business, this guide will give you a complete overview to get you started.
What is crafter.ai?
Crafter.ai is a conversational AI platform that enables the creation of advanced chatbots without the need for programming skills. The platform integrates different AI technologies, including flows and rules, machine learning, and generative AI, to offer customized and scalable solutions.
How to access the platform
To start using crafter.ai, visit the official website and register for an account. Once logged in, you will have access to the intuitive user interface that will guide you through the different features available.
Creating your first chatbot
The platform divides the process of creating the chatbot into different phases:
- Think: Define the goals and main features of your chatbot.
- Set up: Configure the initial settings, such as language and domain of expertise.
- Teach: Build the knowledge base by adding relevant questions and answers.
- RAG (Retrieval Augmented Generation): Integrate RAG technology to enable the chatbot to answer questions contained within your documents.
- Improve: Analyze the performance of the chatbot and make continuous improvements.
- Training: Train the chatbot to ensure accurate responses.
- Preview: Test the chatbot in a simulated environment.
- Deploy: Publish the chatbot to the desired channels, such as websites or applications.
Using the Conversation Designer
Crafter.ai offers a tool called Conversation Designer that allows you to define how the chatbot manages the flow of conversations and orchestrate specialized AI agents.
Managing conflicts in the knowledge base
During the improvement phase, it is possible that conflicts arise in the knowledge base. Crafter.ai provides tools to identify and resolve these conflicts, ensuring that the chatbot provides consistent and accurate responses.
Additional resources
To further explore how to use crafter.ai, the platform provides a series of video tutorials that cover various aspects of creating and managing chatbots.
In conclusion, crafter.ai offers a complete solution for creating effective chatbots, combining different AI technologies and intuitive tools to meet the needs of your business.