How does Crafter.ai Works – Crafter.ai is an integrated platform for building and managing intelligent agents.
It combines advanced Language Learning Models (LLM), Generative Augmented Retrieval (RAG) technology, and conversational design tools to facilitate the development of chatbots and virtual assistants without the necessity for coding or crafting complex prompts.
Key Components of the Platform:
Advanced Language Learning Models (LLM)
These models generate responses within chatbots, supporting the establishment of a knowledge base for AI agents.
Generative Augmented Retrieval (RAG)
This technology enables chatbots to answer questions based on specific documents, enhancing response accuracy.
Conversational Design
Provides tools to define conversation flows, managing interactions among various specialized agents.
Multilingual Support
Crafter.ai allows the creation of AI agents capable of responding in multiple languages, catering to a global audience.
Operational Advantages
Customer Service Cost Optimization
Reduces contact center expenses by up to 70%, enhancing efficiency and allowing operators to focus on value-added tasks.
Training Cost Reduction
Lowers operator training costs by up to 60%, through tools that automate response generation and suggestions.
Increase in Digital Sales Conversion Rates
Boosts conversion rates and lead generation by 23%, improving sales opportunities through personalized interactions.
Enhancement in Digital Marketing
Optimizes marketing campaigns, improving targeting and reducing costs, with a 19% increase in performance.
Integration and Analytics
Crafter.ai seamlessly integrates with existing systems such as CRM, ERP, e-commerce platforms, and other management systems, offering a personalized omnichannel experience across channels like WhatsApp, Web, and Facebook Messenger. The platform also provides analytics tools to monitor AI agent performance, continually optimizing service quality.