Canned replies or canned (or predefined) responses can be entered in this area to speed up response times.
![how to write a canned replies with chatbot handover application](https://i0.wp.com/crafter.ai/wp-content/uploads/2023/04/come-creare-delle-risposte-personalizzare-per-ogni-dingolo-agente-che-utilizza-lhandover-del-chatbot.jpg?resize=922%2C475&ssl=1)
The “Personalized answers” section allows the agent to add custom replies according to his/her needs, by clicking on the + button and save the answer.