The improve phase allows you to manage misses (misunderstandings by the bot).
The miss tab contains the numbering and list of any requests not managed by the bot, because they were not understood correctly or not present in the knowledge base.
Until the bot is not trained and tested (Step Train and Preview) there will be no misses to manage and the platform will return a message as shown in the figure:
If the bot generates a “miss” in the preview phase or after going into production, the numbering in the miss tab will be updated and the unhandled message will be shown in the list.
All unmanaged requests will appear in this tab and can be managed using the buttons on the right.
For example, by clicking on the “Puzzle” icon, you can decide whether to assign the miss to an existing Q&A as in this case:
Or by clicking on the “+” button you can create a new Q&A starting from the generated miss.
If you want to ignore the miss, just click on the prohibit button.
In the last Tab “additional utterances” you will be able to map the various utterances, and understand which intent they refer to.
NB: Once the miss is handled you will need to retrain the bot and update the changes in production during the deployment phase.