The Flow Designer is Crafter.ai platform’s tool to independently design and add a new conversational flow, to allow the virtual assistant to ask questions to the user.
The tool comes with a graphical interface within which it will be possible to add:
- drop-down menu to the answers
- conversation buttons
- yes/no answers
- return the conversation to the main menu
- transfer the user to an operator to take over the conversation
- invoke another flow
- raise an additional question
- save information in variables to be recalled during the conversation
- call an API of third-party service (e.g. CRM, management systems, …)
In this way, it will be possible to enrich the conversation experience, ensuring that the virtual assistant not only responds in a reactive mode to the questions provided within the knowledge base, but it will be also able to ask questions to better understand the needs of the user.