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Send Email SMTP

To allow the AI ​​agent to send emails using a custom email address, other than the default one of the Crafter.ai platform (crafter-bot@athics.ai), you need to correctly configure the SMTP settings of your email provider and use the appropriate node in the Flow Designer.

Follow the instructions in the previous chapter to create an example flow that reaches the email sending point.

Then choose the “send an SMTP email” node as shown in the figure:

send an email smtp AI agent

Fill in the node with your information. Unlike the previous chapter, you will have to specify your personalized email here:

customer data AI agent smtp settings

Once you have filled in all the required fields, click on the gear icon:

SMTP AI agent settings dialog

Specify your SMTP information to allow your provider to send the message.

AI agent SMTP settings - host - port - username - password - sicure connection

Configuring SMTP Settings

Before proceeding with the custom email integration, it is essential to enable and correctly configure the SMTP protocol within your email provider. The settings may vary depending on the service used:

Each provider requires specific configurations, including enabling access for less secure applications (if necessary), generating passwords for applications, or enabling a two-step verification. Be sure to consult your provider’s official documentation to obtain the correct parameters (SMTP server, port, required authentication, TLS/SSL encryption).

GOOGLE SETTINGS EXAMPLE

The image below shows the correct Google SMTP setup filled in with test data
(NB: be sure to use your data and not the test data shown in the image).

smtp google settings example

Secure connection

NB: If the provider requires a secure connection, enable the checkbox as shown in the image below.

secure connection SMTP AI Agent settings

Once you have completed the SMTP configuration and granted the necessary permissions you can proceed to completion.

Testing the Configuration

To verify that the SMTP configuration is working correctly, you can follow the instructions provided in the previous chapter of this documentation. In particular, replace the standard node “Send an email” with “Send an SMTP email” within your flow and test sending a test message.

NB: If you encounter errors, check the SMTP credentials, the permissions granted and the compatibility with the chosen email service again.