NEW TO CRAFTER.AI™?
Welcome to the AI Agents User Guide for the Crafter.ai platform. This technical documentation is designed to provide you with all the necessary information to effectively automate your business conversations using our technology.
Structure of the AI Agents User Guide
Getting Started
In this introductory section, you will find everything you need to start automating your business conversations with our virtual assistants.
How Does Crafter.ai Work?
In this section of the AI Agents User Guide, you will discover that Crafter.ai is an agentic AI platform that simplifies the development and management of chatbots and AI agents by combining tools and features within a hybrid platform.
Access and Navigation
This section provides detailed instructions on how to access the platform and navigate the user interface.
Bot Factory
The Bot Factory guides you step by step in creating your first AI agent, with instructions on how to independently add functionalities to your chatbot.
Your Profile
Manage your personal settings, edit your data, configure two-factor authentication, and monitor login history and connected devices.
Handover Module
Explore the handover (live chat) functionalities to ensure a seamless transition between bots and human operators, guaranteeing efficient conversation management.
Flow Designer
The Flow Designer allows you to create customized conversational flows, enhancing interaction between users and the bot.
Transcripts
Access conversation transcripts to analyze and understand interactions between users and bots, facilitating continuous improvement.
Analytics
Monitor your AI agent’s performance through detailed analytical tools, gaining useful insights to optimize interactions.
API
Learn how to use APIs to extend your bot’s functionalities and integrate it with other systems and services.
Glossary
Refer to the glossary to understand the technical terms used in the platform, making navigation and functionality usage easier.
Ready to Get Started?
Select one of the sections listed above to explore each aspect of our platform and maximize the effectiveness of your AI agents.
Articles
- Getting Started
- How does crafter.ai work?
- Access and navigation
- Bot Factory
- What is the bot factory?
- Wizard
- Starting bot construction (think)
- How to set the language of the bot
- How to set up your bot?(set up)
- Module updates
- How to instruct your bot?(teach)
- Create additional questions
- How to improve your bot (improve)
- Conflict management
- Search for additional questions
- How to search for bot misses
- Additional utterances
- How does your bot learn (training)?
- How to test your bot (preview)
- Chatroom
- Change the font
- Change the colors
- Avatar and launcher of the chatroom
- speech-to-text
- How to use the microphone
- Chatroom’s speaker
- How to Delay Message Delivery
- How to change chatroom’s title
- Chatroom error message
- Header buttons chatroom
- How to make a good bot test
- How to make the bot accessible (deploy)
- Where is my bot located?
- Bot’s home page
- How to put into production the changes made to the bot
- Multichannel accessibility
- Web site
- Mobile Apps
- Telegram
- Bot initial message
- User Profile
- Your personal settings
- Edit your profile’s data
- Password
- Two-factor authentication
- Access history and connected devices
- Delete account
- What is a team?
- How to access team data
- How to change the team’s name
- How to invite a person to your team
- How many teams can I have?
- How many people can I invite?
- Roles and permissions in the team
- How to switch from one team to another
- How to create a new team?
- Your subscription
- How to change subscription plan
- Change payment method
- Check payment date
- Adding data to the invoice (VAT)
- Apply a coupon code
- Delete your subscription plan
- Billing center
- Handover
- What is the handover?
- How to activate the handover on your chatbot?
- How to access the handover?
- Dashboard
- How to perform a handover test
- How to add a new user to the handover
- How does the handover work?
- Taking over the conversation
- Return the conversation to the chatbot
- Transfer the call to another agent
- visible data during the handover
- User data
- Bot suggestions
- Note
- Canned replies
- Lead generation
- Conversations from the same user ID
- System responses
- Agent conversation limit
- Invite other agents
- Simultaneous conversations with multiple users
- How to change the agents’ role
- How to remove agents
- Back office
- Flow Designer
- What is the flow designer
- What are conversational flows
- How to activate a flow
- Flow designer overview
- Flow designer navigation
- How to zoom a conversational flow
- Close the flow designer
- How to save a conversational flow
- How to get started
- How to delete a block
- Types of flows
- Responses from the bot
- Questions from the bot
- Text response
- Drop-down menu response
- Button click response
- YES or NO response
- Get out of the flow
- Flow exit options
- Go back to listening
- Go back to the main menu
- Transfer the user to an operator
- Call another flow
- What are slots
- How to use slots
- Clean the slots
- How to use API
- Endpoints and methods
- API Configurator Overview
- Endpoint testing
- Params
- Header
- Body
- How to use slot values in API calls
- Assign API output to a slot variable
- Example of API usage
- Execute some code
- Evaluate some conditions
- Send email
- Send Email SMTP
- Transcripts
- Analytics
- API
- Glossary