When the user requests to speak to an operator, the bot knows there is a time limit within which the operator should take charge of the conversation (the time limit has been previously defined in the handover settings in the setup phase of the wizard).
If the time limit expires without the conversation being taken over (for example, during customer service closure times) the bot will automatically propose a “Lead generation” message:
The bot will retrieve user’s contact information that will be reported in the Leads tab, as shown in the figure:
