The yellow button shows the time spent on backoffice activities by each agent.
To activate the back office mode, simply go to your profile and click on the yellow selector shown in the figure below:
Back office
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- Getting Started
- How does crafter.ai work?
- Access and navigation
- Bot Factory
- What is the bot factory?
- Wizard
- Starting bot construction (think)
- How to set the language of the bot
- How to set up your bot?(set up)
- Module updates
- How to instruct your bot?(teach)
- Create additional questions
- How to improve your bot (improve)
- Conflict management
- Search for additional questions
- How to search for bot misses
- Additional utterances
- How does your bot learn (training)?
- How to test your bot (preview)
- Chatroom
- Change the font
- Change the colors
- Avatar and launcher of the chatroom
- speech-to-text
- How to use the microphone
- Chatroom’s speaker
- How to Delay Message Delivery
- How to change chatroom’s title
- Chatroom error message
- Header buttons chatroom
- How to make a good bot test
- How to make the bot accessible (deploy)
- Where is my bot located?
- Bot’s home page
- How to put into production the changes made to the bot
- Multichannel accessibility
- Web site
- Mobile Apps
- Telegram
- User Profile
- Your personal settings
- Edit your profile’s data
- Password
- Two-factor authentication
- Access history and connected devices
- Delete account
- What is a team?
- How to access team data
- How to change the team’s name
- How to invite a person to your team
- How many teams can I have?
- How many people can I invite?
- Roles and permissions in the team
- How to switch from one team to another
- How to create a new team?
- Your subscription
- How to change subscription plan
- Change payment method
- Check payment date
- Adding data to the invoice (VAT)
- Apply a coupon code
- Delete your subscription plan
- Billing center
- Handover
- What is the handover?
- How to activate the handover on your chatbot?
- How to access the handover?
- Dashboard
- How to perform a handover test
- How to add a new user to the handover
- How does the handover work?
- Taking over the conversation
- Return the conversation to the chatbot
- Transfer the call to another agent
- visible data during the handover
- User data
- Bot suggestions
- Note
- Canned replies
- Lead generation
- Conversations from the same user ID
- System responses
- Agent conversation limit
- Invite other agents
- Simultaneous conversations with multiple users
- How to change the agents’ role
- How to remove agents
- Back office
- Flow Designer
- What is the flow designer
- What are conversational flows
- How to activate a flow
- Flow designer overview
- Flow designer navigation
- How to zoom a conversational flow
- Close the flow designer
- How to save a conversational flow
- How to get started
- How to delete a block
- Types of flows
- Responses from the bot
- Questions from the bot
- Text response
- Drop-down menu response
- Button click response
- YES or NO response
- Get out of the flow
- Flow exit options
- Go back to listening
- Go back to the main menu
- Transfer the user to an operator
- Call another flow
- What are slots
- How to use slots
- Clean the slots
- How to use API
- Endpoints and methods
- API Configurator Overview
- Endpoint testing
- Params
- Header
- Body
- How to use slot values in API calls
- Assign API output to a slot variable
- Example of API usage
- Execute some code
- Evaluate some conditions
- Transcripts
- Analytics
- API
- Glossary