Case Study Chatbot
Innovation and Real Impact
In this section, we explore how Crafter.ai’s case study chatbots have made a difference across various businesses. Artificial intelligence is transforming the way companies operate, enhancing efficiency, customer experience, and decision-making processes.
Through advanced conversational automation and generative AI solutions, businesses from different industries have optimized their operations, reduced costs, and improved customer interactions. Each case study chatbot highlights how our technology has streamlined processes, making them smarter, more scalable, and delivering measurable results with a tangible impact.
Discover our success stories and get inspired by innovation.
BESTWAY – IT SUPPORT CHATBOT
IN MS TEAMS
The IT support chatbot developed for Bestway Europe Spa enhances the Level 1 IT Help Desk service by providing employees with instant assistance directly within Microsoft Teams.
SORGENIA – PRE – SALES
Gea is Sorgenia‘s pre-sales virtual assistant: the chatbot responds to 98% of customers‘ requests independently and is capable to execute specific sales objectives
VEGA – GENERATIVE AI CUSTOMER SERVICE AUTOMATION CHATBOT
Bruno is Vega Carburanti’s self care automation chatbot that provides assistance, facilitates access to the “My Vega” reserved area and answers questions about the company’s products and services.
HUMANITAS – HR ONBOARDING CHATBOT
NUOVE ENERGIE – HELP DESK & LEAD GENERATION CHATBOT
On is Nuovenergie Spa’s helpdesk virtual assistant that manages 1st level assistance and integrates the lead generation functionality to facilitate the follow-up of requests by agents.
EMAPI – BROWSER NAVIGATION
AI AGENT
Ema is Emapi’s virtual assistant that supports the browser navigation within the website and guides users in retrieving information quickly and precisely.
MW.FEP – Order Management Chatbot
MW.FEP’s chatbot streamlines the management of B2B orders in the manufacturing industry, providing essential company service information and simplifying the process of finding orders and products.
TLC – Whatsapp Engagement Chatbot Marketing
Frankie is the whatsapp engagement marketing chatbot created with the CRAFTER.AI platform for TLC Marketing Italia.
The chatbot supports the partner engagement strategy and feedback request on the company’s promotional campaigns.
The virtual assistant uses the WhatsApp channel to proactively establish an outbound communication channel with the TLC Marketing partner network.
SORGENIA – POST – SALES
Not only pre-sales: the Gea virtual assistant supports Sorgenia‘s post-sales service 24/7, providing assistance and facilitating the execution of self-care operations
ADF – SELF CUSTOMER CARE
Flùvia is AdF– Acquedotto del Fiora‘s virtual assistant that supports customer service self-care interactions. The chatbot answers questions about the Company‘s services and provides information on planned maintenance interventions
hello vacanze – travel chatbot
The travel chatbot solution guides customers’ booking process by generating travel quotations and supports customer service by handling a huge number of requests.
E-kanban – Help Desk Chatbot
e-Kanbot is the help desk chatbot that supports the assistance service of the e-Kanban platform: a software for managing accounting and organizational processes. e-Kanbot is a Q&A automation chatbot designed to simplify the access to the platform’s Help Center.
Lex Lux Law – AI for Legal Services
AI contract is a technological solution that aims to make law services accessible and easy to use. The platform integrates a document composing chatbot to support the drafting of contracts with legal validity. In order to create a contract, users just need to type the contract they need and follow the instructions of the chatbot.
Precision Skating – AI Agents for sporting clubs
Hot Shivers Bot is the AI Agent for sporting clubs that supports the communication activities and registration requests of Precision Skating Club of Milan.
ASAV – SUPPORT CHATBOT
FOR CRIME VICTIMS
ASAV’s virtual assistant provides interactive support to crime victims who contact the association, helping them easily find the most suitable services based on their needs.
Articles From
our Blog
conversational AI and
psychometric profiling.
Voice CHATBOTs AND IVR
Customer experience (CX) has become a key differentiator for businesses, leading to a transformation in communication channels. That’s why it is important to understand the difference between voice chatbots and IVR.