Scenario
Bestway Europe Spa, the leading global outdoor entertainment Company, has chosen Crafter.ai's conversational AI to optimize internal IT support.
With over 10,000 employees spread across five continents, the Company recognized the need to offer immediate assistance for common technical issues, such as network access, password resets, or VPN and shared folder configurations. To meet this need, Athics implemented an IT Help Desk Support on Microsoft Teams.
The IT Support Chatbot allows employees to receive real-time support, reducing wait times, easing the IT team's workload, and improving process efficiency.
IT Support Chatbot for Microsoft Teams
The Help Desk chatbot integrated into Microsoft Teams is designed to independently handle the most common first-level support requests, such as Wi-Fi connection issues, password resets, VPN configuration, and network folder creation.
Thanks to native integration with Microsoft Teams, employees can access the chatbot directly from their company chat and interact with it, by receiving support through a guided troubleshooting process.
Results Achieved
Efficiency and productivity: Employees receive instant support for common needs, minimizing downtime.
IT resource optimization: Automatic and immediate resolution of a significant percentage of first-tier IT requests helps reduce the manual workload of the support team.
User experience: The integration of the IT Service Chatbot into Microsoft Teams makes accessing support intuitive and convenient, using a tool that employees are already familiar with.