Lead Generation Chatbot
Nuovenergie's virtual helpdesk assistant integrates the lead generation functionality to facilitate contact and follow up activities by call center agents.
If necessary, the virtual assistant gives the user the possibility to book a call from the contact center, collecting the customer's contact information, after sharing the privacy policy.
The Solution
The help desk & lead generation chatbot effectively manages 1st level assistance requests, both in the pre-sales and post-sales phases, responds in real time to frequently asked questions, provides support on technical or commercial issues and guides the user to complete tasks such as requesting quotes, managing bills or accessing customer services.
Results Achieved
User experience: Nuovenergie's virtual assistant offers quick and precise responses, simplifying the digital experience and reducing waiting times, with a significant increase in customers and prospects' satisfaction.
Operational efficiency: The virtual assistant independently manages first level requests, freeing operators for more complex cases and improving the quality of service, with a reduction in operating costs.
Lead generation & conversion rate: Structured data collection through the lead generation functionality, make follow up activities more effective, increasing prospects' conversions and strengthening relationships with existing customers.