Scenario
MW.FEP is an Italian company specializing in the supply of design solutions and services, PCB design, simulation and production of electronic boards and devices for industrial use.
In order to combine the quality of its services and the need to optimize the B2B order management process with the most recent innovative technologies, MW.FEP has entrusted Athics with the development of a virtual assistant capable of returning information on orders or on the status of the productions of each single customer, in a punctual and fast manner.
Order Management Chatbot
The order management chatbot integrated within the home page of the MW.FEP website provides general information on the company's services.
For customers who log in to the private area, the virtual assistant facilitates the search for orders and products, providing details on the completion percentage, any missing components and the expected delivery date.
Results Achieved
Process optimization: The support of the virtual assistant helps to streamline and optimize the order management process and processing times.
Customer satisfaction: The virtual assistant makes it easier for customers to access information 24/7 in self-care mode.
Monitoring and tracking: The analytics deriving from interactions with the chatbot make it possible to collect and monitor data on orders and sales trends.