CHATBOT AND IVR COMPARISON

CHATBOT AND IVR COMPARISON

Chatbot and IVR comparison (Interactive Voice Response) – IVR has reigned in the world of customer service for years. Today, communication takes place on many digital channels and young people are used to communicating via chat and voice messages. Why not start...
SUSANNA’S CHATBOT CASE STUDY

SUSANNA’S CHATBOT CASE STUDY

Susanna’s chatbot case study – A friend of mine told me one day: “I have a small business, I can’t invest in artificial intelligence”. Susanna (invented name), can optimize many activities of her company such as pre-sales to generate new leads and...
THE Benefits OF CONVERSATIONAL MARKETING

THE Benefits OF CONVERSATIONAL MARKETING

The benefits of conversational marketing – Conversational marketing is a real conversation between the customer and the brand. The company will be able to have a more human relationship with the customer due to the interaction with chatbots, call center...
5000 easy steps to build a bot

5000 easy steps to build a bot

5000 easy steps to build a bot – Today we know how to do everything. Almost. Just look for a video on YouTube that explains in a few simple steps how to do anything and … voila, that’s it. “HOW TO SAY NO” VS “HOW TO SAY YES” I don’t think...