The era of machine customers

The era of machine customers

Nowadays, more and more smart devices are connected to the Internet and more and more people are using intelligent virtual assistants, such as Siri and Cortana, that guide consumers’ purchasing choices and are able to take charge of device operations, such as...
conversational AI shopping experience

conversational AI shopping experience

Billions of people around the world actively use messaging applications, such as WhatsApp, WeChat, Messenger (Statista 2022), revealing how the future of marketing and e-commerce develops within conversations, through these channels. Source: Statista.com: active users...
AI for digital insurance

AI for digital insurance

The photograph of the insurance sector 2023 taken by Insuretech Insights shows a sector exposed to challenges from many fronts: inflation, economic instability, cybercrime, environmental crisis, political conflicts… As always, the response of companies wishing to...
ai for a personalized customer experience

ai for a personalized customer experience

According to a survey conducted by Forrester Consulting in September 2022 and commissioned by CSG Systems International: among over 480 CX executives, 60% said they have invested in customer engagement solutions (CES) in response to users’ changing expectations...
How to create an effective chatbot

How to create an effective chatbot

The ability to understand the context and return correct answers in natural language are now the least that can be expected from an artificial intelligence solution. In our recent webinar “The secret of an effective chatbot” we talked about the importance of the...
CHATBOT UNIVERSE

CHATBOT UNIVERSE

HOW MANY TYPES OF CHATBOTS EXIST? The gaze of large and small companies is now projected towards the universe of chatbots, confirming analysts’ forecasts: “By 2027, chatbots will become the main customer support channel for about a quarter of organizations...