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Why using AI inside your company is crucial in 2025

Why using AI inside your company is crucial in 2025

In 2025, bringing AI inside your company has become a key element for competitiveness. However, only 8.2% of Italian companies with at least 10 employees use AI technologies, compared to the EU average of 13.5%. This highlights significant room for growth and the...
Improving User Experience with Customer Engagement Chatbots

Improving User Experience with Customer Engagement Chatbots

Customer expectations are increasingly high: they want immediate responses, consistent experiences across all channels and personalized communications. Customer engagement chatbots – solutions based on artificial intelligence and conversational AI – are transforming...
WORKING WITH AI

WORKING WITH AI

Working with AI – Artificial intelligence is changing the way users interact with organizations, but also the way they work, favoring the emergence of new professionals. In the specific context of Conversational AI, for example, the more structured companies are...
ai CARE: customer care with AI

ai CARE: customer care with AI

Customer Care with AI – In the era of “customer centricity”, the value of customer care service is measured by the ability to generate customer satisfaction and loyalty. How? The panel of Customer Care Executives interviewed by CCW – Contact...
the value of conversational insights

the value of conversational insights

Conversational insights value – Every day 2.5 quintillion bytes of data are created globally to serve the sales force or marketing, or to guide the strategy of positioning new products on the market. Artificial intelligence and machine learning tools make it...