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2022 Customer Experience Trends

2022 Customer Experience Trends

Customer experience with AI – Customer centricity, sustainability, automation and innovation: these are the trends that will shape the customer care strategy of companies that want to compete on the market in 2022. These trends are further accelerated by...
2022 Conversational AI trends

2022 Conversational AI trends

2022 Conversational AI trends – A new year is about to begin and it is time for predictions: what is the expected trend of the conversational AI market? We focus on 3 areas in particular: general growth of the AI ​​market, the role of “no code AI”...
santa claus virtual assistant

santa claus virtual assistant

Virtual assistants at Christmas – This Christmas we imagined a special virtual assistant, assisting Santa Claus with gifts deliveries. Coping with large volumes of requests and organizing deliveries respecting customer needs and expectations is not Santa’s...
self service customer care

self service customer care

Self service customer care – According to Gartner, 56% of organizations respond to customer needs by increasing the number of contact channels available. Gartner research shows that increasing the number of channels results in an increasing number of inbound...
conversational ai phygital side

conversational ai phygital side

a recap from our speech intervention to Smart Export Academy Conversational AI and Phygital – “Phygital Experiences and Internationalization” was the theme of the webinar organized by Federica Web Learning – Federico II University of Naples last December...
virtual agents never stop learning

virtual agents never stop learning

Virtual agents continuous learning – What makes the user experience truly positive? Response speed, convenience, consistency, friendliness, but also empathy and “human touch”. These are the elements that emerge from PriceWaterhouseCooper’s...