//Bing Web master tools
Exploring technology in call center

Exploring technology in call center

In an era where 86% of consumers are willing to pay more for a better customer experience (Source: Deloitte), offering fast, accurate, and 24/7 support through technology in call center is an essential competitive advantage. The use of technology in call centers...
Voice CHATBOTs AND IVR

Voice CHATBOTs AND IVR

In recent years, customer experience has become a central focus of business strategies, and communication channels have evolved accordingly, highlighting the importance of recognizing the difference between voice chatbots and IVRs. According to Deloitte research, 89%...