//Bing Web master tools
self service customer care

self service customer care

In today’s digital world, customers expect fast, personalized support available 24/7. Organizations can meet these demands through self service customer care solutions. Gartner predicts that by 2029, agentic artificial intelligence will autonomously resolve 80% of the...
conversational ai phygital side

conversational ai phygital side

a recap from our speech intervention to Smart Export Academy Conversational AI and Phygital – “Phygital Experiences and Internationalization” was the theme of the webinar organized by Federica Web Learning – Federico II University of Naples last December...
What can you do with a Social media virtual assistant?

What can you do with a Social media virtual assistant?

By 2025, 90% of marketers say social media automation is a strategic priority for increasing efficiency and reducing costs (source: Social Media Marketing Industry Report 2025 – Social Media Examiner). With the constant growth of digital channels, companies are...
AI PREDICTIONS 2022

AI PREDICTIONS 2022

AI predictions 2022 – Forrester Research’s 2022 Forecast Report explores the dynamics and trends that will impact the business next year. Companies that want to compete in the new market changed by the Covid 19 pandemic must be bold and definitively...
REAL TIME CUSTOMER EXPERIENCE

REAL TIME CUSTOMER EXPERIENCE

Real time customer experience – The secret to the competitive advantage in terms of customer experience lies in the ability to make decisions and to respond in real time. To give a definition of “real time” on the market and how companies are facing...
A guide to Conversational AI  marketing

A guide to Conversational AI marketing

Conversational AI Marketing is a strategy that integrates conversational artificial intelligence into marketing processes, with the goal of personalizing customer interactions, automating responses, and driving conversions in real time. Thanks to intelligent chatbots,...