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Difference between RPA and AI Agents

Difference between RPA and AI Agents

Business automation is now a strategic lever to increase efficiency, reduce operating costs and improve customer experience. Two technologies are often at the center of this process: RPA and AI Agents. Although both aim to automate processes, they are based on very...
chatbots in Manufacturing

chatbots in Manufacturing

In the context of Industry 4.0, the integration of advanced technologies is essential to improve productivity, quality and safety in production processes. Among these, chatbots in manufacturing emerge as key tools for intelligent automation, offering real-time support...
Virtual Agents for Banking

Virtual Agents for Banking

Virtual agents for banking are intelligent systems based on conversational and generative artificial intelligence, designed to interact with customers and operators through natural language, in a fluid, contextual and increasingly human way. Powered by large language...
Which is the difference between chatbots and voicebots?

Which is the difference between chatbots and voicebots?

In recent years, the conversational AI market, which includes chatbots and voicebots, has grown at a compound annual growth rate (CAGR) of 22% between 2020 and 2025, reaching nearly $14 billion by 2025. According to Deloitte and Gartner, approximately 70% of...
Chatbots in the Energy Market

Chatbots in the Energy Market

The Energy & Utilities sector is a “service-oriented” business by definition and chatbots in the Energy market are able to bring the service provided to the highest levels. The customer experience and the level of satisfaction of the customers of companies...
Exploring technology in call center

Exploring technology in call center

In an era where 86% of consumers are willing to pay more for a better customer experience (Source: Deloitte), offering fast, accurate, and 24/7 support through technology in call center is an essential competitive advantage. The use of technology in call centers...
Artificial intelligence in tourism

Artificial intelligence in tourism

Artificial intelligence in tourism offers innovative solutions that improve operational efficiency, personalize the customer experience and optimize decision-making processes.According to a Gartner survey, 85% of interactions in the tourism sector will be managed...
Voice CHATBOTs AND IVR

Voice CHATBOTs AND IVR

In recent years, customer experience has become a central focus of business strategies, and communication channels have evolved accordingly, highlighting the importance of recognizing the difference between voice chatbots and IVRs. According to Deloitte research, 89%...