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Why using AI inside your company is crucial in 2025

Why using AI inside your company is crucial in 2025

In 2025, bringing AI inside your company has become a key element for competitiveness. However, only 8.2% of Italian companies with at least 10 employees use AI technologies, compared to the EU average of 13.5%. This highlights significant room for growth and the...
Improving User Experience with Customer Engagement Chatbots

Improving User Experience with Customer Engagement Chatbots

Customer expectations are increasingly high: they want immediate responses, consistent experiences across all channels and personalized communications. Customer engagement chatbots – solutions based on artificial intelligence and conversational AI – are transforming...
AI Customer Journey 2025

AI Customer Journey 2025

By 2025, AI Customer Journey is no longer just a trend, but a strategic priority for companies across all industries. According to Zendesk’s Customer Experience Trends Report, 70% of customers expect companies to use AI to deliver personalized and immediate...
self service customer care

self service customer care

In today’s digital world, customers expect fast, personalized support available 24/7. Organizations can meet these demands through self service customer care solutions. Gartner predicts that by 2029, agentic artificial intelligence will autonomously resolve 80% of the...
What can you do with a Social media virtual assistant?

What can you do with a Social media virtual assistant?

By 2025, 90% of marketers say social media automation is a strategic priority for increasing efficiency and reducing costs (source: Social Media Marketing Industry Report 2025 – Social Media Examiner). With the constant growth of digital channels, companies are...
A guide to Conversational AI  marketing

A guide to Conversational AI marketing

Conversational AI Marketing is a strategy that integrates conversational artificial intelligence into marketing processes, with the goal of personalizing customer interactions, automating responses, and driving conversions in real time. Thanks to intelligent chatbots,...
No Code Conversational AI

No Code Conversational AI

In today’s digital landscape, no-code Conversational AI is revolutionizing the way companies communicate with customers and users. Thanks to intuitive and easy-to-use platforms, it’s now possible to create intelligent chatbots without writing a single line...
Difference between RPA and AI Agents

Difference between RPA and AI Agents

Business automation is now a strategic lever to increase efficiency, reduce operating costs and improve customer experience. Two technologies are often at the center of this process: RPA and AI Agents. Although both aim to automate processes, they are based on very...
chatbots in Manufacturing

chatbots in Manufacturing

In the context of Industry 4.0, the integration of advanced technologies is essential to improve productivity, quality and safety in production processes. Among these, chatbots in manufacturing emerge as key tools for intelligent automation, offering real-time support...