AI chatbot Archivi

Conversational AI Platform Providers: how to choose the right platform?

Conversational AI Platform providers include intelligent platforms and bots that can understand and generate spoken or written text using NLP, NLU, ML and integration with enterprise systems. Gartner defines it as the set of platforms for managing, orchestrating and...

Generative AI in Contact Centers

The integration of Generative AI in Contact Center is changing customer care interactions. Generative AI becomes a virtual colleague to support human activity, which remains, however, central to the task of supervising, adapting, controlling and orienting the...

retail chatbots to customize purchasing experience

Retail chatbots are emerging as key tools for creating personalized and seamless interactions, even within physical stores. In the retail world, offering a personalized customer experience has become essential to differentiate yourself from the competition and...

How do Autonomous AI Agents talk to each other?

Until a few years ago, the concept of machine customer introduced by Gartner referred to connected devices capable of performing automated actions on behalf of users, such as purchasing goods, booking services or sending requests for assistance. Today, however, we...

conversational Shopping with AI

According to the latest industry analyses, Conversational AI Shopping is set to become one of the pillars of the customer experience in retail. Grand View Research predicts that the global Conversational AI market will reach 26.6 billion by 2030, a sign of growing...

How many chatbot types are there?

What chatbot types are best suited to different business needs? And how many types of chatbots are there? Chatbots have become increasingly popular tools in companies in every sector, thanks to their ability to automate interactions with customers, improve user...