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AI for customer service

AI for customer service

According to Gartner, three technologies will drive the AI for ​​Customer Service revolution by 2028: generative AI, conversational user interfaces (CUIs), and digital customer service. These tools will enable companies to respond more quickly, accurately, and in a...
CHATBOTS AND AI AGENTS: WHAT IS THE DIFFERENCE?

CHATBOTS AND AI AGENTS: WHAT IS THE DIFFERENCE?

What is the difference between chatbots and AI agents? While we are still digesting the word “LLM” we find ourselves faced with yet another buzzword and a new technology to implement. In his recent speech at CES 2025, Nvidia CEO Jensen Huang defined the “next giant AI...
gpt travel ai agents to innovate the travel industry

gpt travel ai agents to innovate the travel industry

The travel industry is undergoing a profound transformation thanks to the introduction of GPT Travel AI agents, which are becoming an integral part of travel planning, booking and management processes. These intelligent systems are redefining the way travelers...
data base chatbots to access information

data base chatbots to access information

Data base chatbots take conversational AI to a new level through chatbot-database integration, enabling unprecedented personalization, efficient data management, and enhanced customer support. In this article, we’ll explore the benefits of chatbot databases,...
Generative AI in Contact Centers

Generative AI in Contact Centers

The integration of Generative AI in Contact Center is changing customer care interactions. Generative AI becomes a virtual colleague to support human activity, which remains, however, central to the task of supervising, adapting, controlling and orienting the...