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let’s talk about Generative ai contact center

let’s talk about Generative ai contact center

How is the role of agents changing within generative contact centers? The ability to integrate generative AI into contact center interactions has fundamentally changed the way companies interact with their customers. We are therefore moving towards a Generative AI...
retail chatbots to customize purchasing experience

retail chatbots to customize purchasing experience

The integration of retail chatbots technology into the retail sector has become increasingly popular important for attracting customers to physical stores and creating engaging shopping experiences. The use of advanced technologies such as virtual and augmented...
chatbots save summer

chatbots save summer

In Summer, many companies are preparing to face moments of downtime and reorganization of activities, as well as, a reduced presence of staff on vacation. On the other hand, companies operating in the tourism sector are facing the most intense period of the year in...
The impact of generative AI on the future of work

The impact of generative AI on the future of work

Generative AI has the potential to change the anatomy of work by empowering individual workers and automating tasks that impact daily productivity levels. This is what emerges from the McKinsey research “The economic potential of generative AI: The next...
The era of machine customers

The era of machine customers

Nowadays, more and more smart devices are connected to the Internet and more and more people are using intelligent virtual assistants, such as Siri and Cortana, that guide consumers’ purchasing choices and are able to take charge of device operations, such as...
conversational AI shopping experience

conversational AI shopping experience

Billions of people around the world actively use messaging applications, such as WhatsApp, WeChat, Messenger (Statista 2022), revealing how the future of marketing and e-commerce develops within conversations, through these channels. Source: Statista.com: active users...