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Generative AI in Contact Centers

Generative AI in Contact Centers

The integration of Generative AI in Contact Center is changing customer care interactions. Generative AI becomes a virtual colleague to support human activity, which remains, however, central to the task of supervising, adapting, controlling and orienting the...
retail chatbots to customize purchasing experience

retail chatbots to customize purchasing experience

The integration of retail chatbots technology into the retail sector has become increasingly popular important for attracting customers to physical stores and creating engaging shopping experiences. The use of advanced technologies such as virtual and augmented...
chatbots save summer

chatbots save summer

In Summer, many companies are preparing to face moments of downtime and reorganization of activities, as well as, a reduced presence of staff on vacation. On the other hand, companies operating in the tourism sector are facing the most intense period of the year in...
The impact of generative AI on the future of work

The impact of generative AI on the future of work

Generative AI has the potential to change the anatomy of work by empowering individual workers and automating tasks that impact daily productivity levels. This is what emerges from the McKinsey research “The economic potential of generative AI: The next...
How do Autonomous AI Agents talk to each other?

How do Autonomous AI Agents talk to each other?

Until a few years ago, the concept of machine customer introduced by Gartner referred to connected devices capable of performing automated actions on behalf of users, such as purchasing goods, booking services or sending requests for assistance. Today, however, we...
conversational Shopping with AI

conversational Shopping with AI

According to the latest industry analyses, Conversational AI Shopping is set to become one of the pillars of the customer experience in retail. Grand View Research predicts that the global Conversational AI market will reach 26.6 billion by 2030, a sign of growing...