Our customers’
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our innovative technology to achieve
new business goals
SORGENIA – PRE – SALES
Gea is Sorgenia‘s pre-sales virtual assistant: the chatbot responds to 98% of customers‘ requests independently and is capable to execute specific sales objectives
VEGA – GENERATIVE AI CUSTOMER SERVICE AUTOMATION CHATBOT
Bruno is Vega Carburanti’s self care automation chatbot that provides assistance, facilitates access to the “My Vega” reserved area and answers questions about the company’s products and services.
MW.FEP – Order Management Chatbot
MW.FEP’s chatbot streamlines the management of B2B orders in the manufacturing industry, providing essential company service information and simplifying the process of finding orders and products.
TLC – Whatsapp Engagement Chatbot Marketing
Frankie is the whatsapp engagement marketing chatbot created with the CRAFTER.AI platform for TLC Marketing Italia.
The chatbot supports the partner engagement strategy and feedback request on the company’s promotional campaigns.
The virtual assistant uses the WhatsApp channel to proactively establish an outbound communication channel with the TLC Marketing partner network.
SORGENIA – POST – SALES
Not only pre-sales: the Gea virtual assistant supports Sorgenia‘s post-sales service 24/7, providing assistance and facilitating the execution of self-care operations
ADF – SELF CUSTOMER CARE
Flùvia is AdF– Acquedotto del Fiora‘s virtual assistant that supports customer service self-care interactions. The chatbot answers questions about the Company‘s services and provides information on planned maintenance interventions
hello vacanze – travel chatbot
The travel chatbot solution guides customers’ booking process by generating travel quotations and supports customer service by handling a huge number of requests.
E-kanban – Help Desk Chatbot
e-Kanbot is the help desk chatbot that supports the assistance service of the e-Kanban platform: a software for managing accounting and organizational processes. e-Kanbot is a Q&A automation chatbot designed to simplify the access to the platform’s Help Center.
Lex Lux Law – AI for Legal Services
AI contract is a technological solution that aims to make law services accessible and easy to use. The platform integrates a document composing chatbot to support the drafting of contracts with legal validity. In order to create a contract, users just need to type the contract they need and follow the instructions of the chatbot.
Articles From
our Blog
conversational AI and
psychometric profiling.
conversational ai phygital side
Conversational AI and phygital: improving the customer experience in a phygital world through the support of technology.
virtual agents never stop learning
Speed up the learning of virtual agents and maximize customer experience with CRAFTER.AI ™ “continuous learning” functionality
Social media virtual assistants
Combining Conversational AI and social customer care means giving your customers immediate response, engage them through their preferred channels, conveying offers and promotions through an interactive dialogue, dispose of customer data for decision making and future marketing actions.