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santa claus virtual assistant

santa claus virtual assistant

Virtual assistants at Christmas – This Christmas we imagined a special virtual assistant, assisting Santa Claus with gifts deliveries. Coping with large volumes of requests and organizing deliveries respecting customer needs and expectations is not Santa’s...
self service customer care

self service customer care

Self service customer care – According to Gartner, 56% of organizations respond to customer needs by increasing the number of contact channels available. Gartner research shows that increasing the number of channels results in an increasing number of inbound...
virtual agents never stop learning

virtual agents never stop learning

Virtual agents continuous learning – What makes the user experience truly positive? Response speed, convenience, consistency, friendliness, but also empathy and “human touch”. These are the elements that emerge from PriceWaterhouseCooper’s...
virtual supply chain assistants

virtual supply chain assistants

Virtual supply chain assistants – An Oracle survey on the future of customer experience conducted on a sample of international senior executives, reports that virtual agents will save more than $8 billion costs per year by 2022. Companies are now more aware of...
conversational AI in contact centers: the Superhuman Agent

conversational AI in contact centers: the Superhuman Agent

Conversational AI in contact centers – Technological progress is the basis of personalized assistance as it allows for data collection and analysis and building “one to one” relationships with the end customer. However: to provide a personalized...
VxA: virtual assistants winning formula

VxA: virtual assistants winning formula

AI Virtual Assistants – Seatbelt fastened for virtual assistants take off. Gartner data do not leave any doubt about it: by 2025, 50% of employees will interact with virtual assistants on a daily basis (compared to 2% in 2019) We are all familiar with virtual...