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CHATBOTS AND AI AGENTS: WHAT IS THE DIFFERENCE?

CHATBOTS AND AI AGENTS: WHAT IS THE DIFFERENCE?

What is the difference between chatbots and AI agents? While we are still digesting the word “LLM” we find ourselves faced with yet another buzzword and a new technology to implement. In his recent speech at CES 2025, Nvidia CEO Jensen Huang defined the “next giant AI...
AI agents in customer service

AI agents in customer service

AI Agents in customer service are setting new standards for Customer Experience. During the Athics webinar “AI Customer Experience”, we explored how artificial intelligence is revolutionizing interactions between companies and customers alongside Letizia Olivari,...
gpt travel ai agents to innovate the travel industry

gpt travel ai agents to innovate the travel industry

The travel industry is undergoing a profound transformation thanks to the introduction of GPT Travel AI agents, which are becoming an integral part of travel planning, booking and management processes. These intelligent systems are redefining the way travelers...
Why using AI inside your company is crucial in 2025

Why using AI inside your company is crucial in 2025

In 2025, bringing AI inside your company has become a key element for competitiveness. However, only 8.2% of Italian companies with at least 10 employees use AI technologies, compared to the EU average of 13.5%. This highlights significant room for growth and the...
self service customer care

self service customer care

In today’s digital world, customers expect fast, personalized support available 24/7. Organizations can meet these demands through self service customer care solutions. Gartner predicts that by 2029, agentic artificial intelligence will autonomously resolve 80% of the...