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AI agents in customer service

AI agents in customer service

AI Agents in customer service are setting new standards for Customer Experience. During the Athics webinar “AI Customer Experience”, we explored how artificial intelligence is revolutionizing interactions between companies and customers alongside Letizia Olivari,...
gpt travel ai agents to innovate the travel industry

gpt travel ai agents to innovate the travel industry

The travel industry is undergoing a profound transformation thanks to the introduction of GPT Travel AI agents, which are becoming an integral part of travel planning, booking and management processes. These intelligent systems are redefining the way travelers...
How to create an effective chatbot

How to create an effective chatbot

The ability to understand the context and return correct answers in natural language are now the least that can be expected from an artificial intelligence solution. In our recent webinar “The secret of an effective chatbot” we talked about the importance of the...
how to integrate a chatbot in your company: checklist

how to integrate a chatbot in your company: checklist

2023 will be the year of chatbots.The diffusion of LLMs – Large language models, such as ChatGPT, has helped to raise the level of attention and curiosity with which companies and consumers look at these technologies. If it is clear to everyone that artificial...
Why using AI inside your company is crucial in 2025

Why using AI inside your company is crucial in 2025

In 2025, bringing AI inside your company has become a key element for competitiveness. However, only 8.2% of Italian companies with at least 10 employees use AI technologies, compared to the EU average of 13.5%. This highlights significant room for growth and the...
customer service virtual assistants – infographics

customer service virtual assistants – infographics

Customer service virtual assistants – 57 billion conversations happen every year in contact centers around the world, while 1.2 trillion USD is spent on voice calls in contact centers globally.On the other hand, as showed in Markets&Markets Research,...