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HOW AI IN TELCO IS TRANSFORMING THE TELECOMMUNICATIONS INDUSTRY

HOW AI IN TELCO IS TRANSFORMING THE TELECOMMUNICATIONS INDUSTRY

“AI in Telco” refers to the set of artificial intelligence technologies, applications and solutions developed specifically for the telecommunications sector. In practice, it is the strategic use of AI to improve all the key areas of a Telco operator, such as: Customer...
AI for customer service

AI for customer service

According to Gartner, three technologies will drive the AI for ​​Customer Service revolution by 2028: generative AI, conversational user interfaces (CUIs), and digital customer service. These tools will enable companies to respond more quickly, accurately, and in a...
CHATBOTS AND AI AGENTS: WHAT IS THE DIFFERENCE?

CHATBOTS AND AI AGENTS: WHAT IS THE DIFFERENCE?

What is the difference between chatbots and AI agents? While we are still digesting the word “LLM” we find ourselves faced with yet another buzzword and a new technology to implement. In his recent speech at CES 2025, Nvidia CEO Jensen Huang defined the “next giant AI...
AI agents in customer service

AI agents in customer service

AI Agents in customer service are setting new standards for Customer Experience. During the Athics webinar “AI Customer Experience”, we explored how artificial intelligence is revolutionizing interactions between companies and customers alongside Letizia Olivari,...
gpt travel ai agents to innovate the travel industry

gpt travel ai agents to innovate the travel industry

The travel industry is undergoing a profound transformation thanks to the introduction of GPT Travel AI agents, which are becoming an integral part of travel planning, booking and management processes. These intelligent systems are redefining the way travelers...