//Bing Web master tools
ai for a personalized customer experience

ai for a personalized customer experience

According to a survey conducted by Forrester Consulting in September 2022 and commissioned by CSG Systems International: among over 480 CX executives, 60% said they have invested in customer engagement solutions (CES) in response to users’ changing expectations...
How to create an effective chatbot

How to create an effective chatbot

The ability to understand the context and return correct answers in natural language are now the least that can be expected from an artificial intelligence solution. In our recent webinar “The secret of an effective chatbot” we talked about the importance of the...
How many chatbot types are there?

How many chatbot types are there?

What chatbot types are best suited to different business needs? And how many types of chatbots are there? Chatbots have become increasingly popular tools in companies in every sector, thanks to their ability to automate interactions with customers, improve user...
how to integrate a chatbot in your company: checklist

how to integrate a chatbot in your company: checklist

2023 will be the year of chatbots.The diffusion of LLMs – Large language models, such as ChatGPT, has helped to raise the level of attention and curiosity with which companies and consumers look at these technologies. If it is clear to everyone that artificial...
HOW TO CALCULATE THE ROI OF A CHATBOT PROJECT

HOW TO CALCULATE THE ROI OF A CHATBOT PROJECT

According to research data from the Artificial Intelligence Observatory of the Milan Polytechnic, chatbots and virtual assistants are positioned among the technologies on which companies allocate their investments. The research shows that over 6 out of 10 large...
ai first – ai EVERYWHERE

ai first – ai EVERYWHERE

Artificial intelligence is confirmed as a “trending topic” which attracts the attention of companies, institutions, professionals, research centres, universities and students.In particular, the news in the field of generative AI and the release of Chat...