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How to create an effective chatbot

How to create an effective chatbot

The ability to understand the context and return correct answers in natural language are now the least that can be expected from an artificial intelligence solution. In our recent webinar “The secret of an effective chatbot” we talked about the importance of the...
CHATBOT UNIVERSE

CHATBOT UNIVERSE

HOW MANY TYPES OF CHATBOTS EXIST? The gaze of large and small companies is now projected towards the universe of chatbots, confirming analysts’ forecasts: “By 2027, chatbots will become the main customer support channel for about a quarter of organizations...
how to integrate a chatbot in your company: checklist

how to integrate a chatbot in your company: checklist

2023 will be the year of chatbots.The diffusion of LLMs – Large language models, such as ChatGPT, has helped to raise the level of attention and curiosity with which companies and consumers look at these technologies. If it is clear to everyone that artificial...
HOW TO CALCULATE THE ROI OF A CHATBOT PROJECT

HOW TO CALCULATE THE ROI OF A CHATBOT PROJECT

According to research data from the Artificial Intelligence Observatory of the Milan Polytechnic, chatbots and virtual assistants are positioned among the technologies on which companies allocate their investments. The research shows that over 6 out of 10 large...
ai first – ai EVERYWHERE

ai first – ai EVERYWHERE

Artificial intelligence is confirmed as a “trending topic” which attracts the attention of companies, institutions, professionals, research centres, universities and students.In particular, the news in the field of generative AI and the release of Chat...
automation and retention with chatbots

automation and retention with chatbots

The customer care model is evolving towards an omni-channel, personalized, always accessible service. Technologies such as Conversational AI facilitate the use of the service in self-care mode, but also the building of a relationship with the user and the development...