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conversational AI in contact centers: the Superhuman Agent

conversational AI in contact centers: the Superhuman Agent

Conversational AI in contact centers – Technological progress is the basis of personalized assistance as it allows for data collection and analysis and building “one to one” relationships with the end customer. However: to provide a personalized...
VxA: virtual assistants winning formula

VxA: virtual assistants winning formula

AI Virtual Assistants – Seatbelt fastened for virtual assistants take off. Gartner data do not leave any doubt about it: by 2025, 50% of employees will interact with virtual assistants on a daily basis (compared to 2% in 2019) We are all familiar with virtual...
no code ai revolution

no code ai revolution

No code AI for business – Companies that plan to implement artificial intelligence solutions often find themselves facing difficulties due to a lack of skills and high development costs. A Deloitte study dating back to 2017, reported the difficulties of...
Conversational AI user experience

Conversational AI user experience

Conversational AI User Experience – Conversational AI is disrupting the way of working and doing business, by making human-machine interaction easier through natural language. Conversational UI are not only meant to automate repetitive tasks, but also to change...
building a positive future with AI

building a positive future with AI

Conversational AI business automation – Simplification and “being architect of a positive future”: these are the two trends on which the Capgemini Technovision 2020 report focuses. Simplicity is meant to manage the volume of data coming from the...
Conversational AI & internet of things

Conversational AI & internet of things

Conversational AI and IOT – According to Forbes by 2025 there will be over 100 billions connected devices in the world. The massive quantity of data generated by IOT devices and sensors is huge and artificial intelligence will play a crucial role to analyze and...