The latest features released on the platform

Here are the latest features released on the platform to continuously optimize the experience of creating and managing your chatbots.

Find out what you can do!

July 2024

chatbot conflict manager


The new function increases the chatbot ability to understand intents thanks to the automatic reporting on utterances (i.e., additional variations of the bot’s questions and answers) potential conflicts with other utterances and/or intents.


Increase the chatbot ability to provide accurate answers
Optimize “missed messages” management activity

April 2024

Large language model analytics chatbot


The feature allows you to identify and access the analytics of the messages generated by the LLM and download the related report.


Allows you to understand and analyze the volumes managed by the LLM

April 2024

large language model link management

The feature allows the chatbot to manage and use images and links also within the content of the Q&A generated by the LLM.


Allows you to return personalized responses with images and links

April 2024

chatbot privacy link

The function allows you to display a message referring to your privacy policy when configuring the knowledge base.


It suggests an important step for the creation of chatbots compliant with privacy legislation

April 2024

platform to create LLM chatbot gpts

Large Language Model

Integration of a Large Language Model to support the knowledge base creation phase with new Q&As and utterances and the automatic generation of the bot’s responses, for a chatGpt-style conversational experience with a very low risk of hallucinations, precisely defining the perimeter established within the knowledge base.


Optimization of chatbot creation and production times
Maximum conversation performance and optimization of the user experience

April 2024

generative AI set up chatbot

Generative AI in the Set Up Survey

Integration of generative AI within the chatbot set up survey.
The new feature allows you to automatically obtain the first Q&As to support the bot’s knowledge base, suggested by the AI ​​based on the tasks that the bot will need to be able to handle.


Optimization of knowledge base creation times
Optimization of the platform user experience

April 2024

chatbot platform slot logic flow designer

Flow Designer Slot Logic

The “Flow Design” tool has been enhanced with a “slot logic”, to allow users to create highly personalized conversational flows.
Slots are “variables”, or containers, within which the bot can save data that is useful for managing the conversation.
Slot logic allows the chatbot to modify its behavior or perform specific actions based on the inputs received.


Create custom conversation flows
Add new features to the bot independently

March 2024

handover highlights churn

Handover e Lead HighlightS

The feature allows the bot to associate and organize handovers and leads by topics.
In this way, operators can manage handovers or contact leads, based on a priority or a specific topic.


Optimizes operators’ management time for handovers and leads.
Priority management: the operator can decide which handovers or leads to handle first, without having to open and view the content of each conversation.

March 2024

Support to password creation

Support to password creation

The feature supports the customer during the registration phase by providing guidance for creating a good password and providing visual feedback on what is missing from the password to be secure.


Simplification of password creation upon registration
Security and optimization of password management

March 2024

how to create chatbot in english, german, italian, france, spanish e portuguese

Q&A Brick in Spanish and German

Availability of new Q&A bricks in German and Spanish on the platform.
The availability of Q&A sets optimized for knowledge base management in Spanish and German speeds up the creation and production of a multilingual chatbot.


Cutting costs of translation and localization of multilingual Q&As
Optimization of chatbot creation times

February 2024

simplified chatbot knowledge base


The integration of knowledge base information has been concentrated in a single step.

Within the Teach phase it will be possible to add:

basic expertise, including questions that identify the bot’s objectives and lead generation and handover Q&As;

customized expertise, which include additional questions that identify specific domain areas (first localized in the Improve phase) and conversational flows, with which to assign objectives to the bot within the conversation.


The new configuration is designed to make the process of building and integrating the chatbot knowledge base even simpler and more intuitive.

December 2023

chatbot automatic misses recalc

Automatic Misses Recalc

The Automatic Misses Recalc feature is designed to simplify the chatbot improvement.
After handling a miss, the system checks whether there are still untreated misses.
If the bot can handle them, they are removed from the list of misses to deal with.


The process reduces maintenance times and risks of errors, such as assigning the same utterance to different intents, ensuring a more efficient and accurate experience for our customers.

December 2023

flow designer slot chatbot coding

Flow designer slot manipulation

The Flow Designer Slot Manipulation feature allows users to apply lines of code to the values contained in filled slots during a conversation.


Greater flexibility and customization: users can customize their chatbots more flexibly and comprehensively. For example, you can convert data into different formats, perform calculations, or apply logical rules.

Improved Efficiency: helps users build more efficient chatbots by allowing them to perform complex calculations or manipulate data obtained from API calls directly from filled slots.

Better user experience: allows you to create chatbots that offer a more satisfying user experience by formatting data in a more intuitive way.

October 2023

chatbot Knowledge base factory


The Knowledge Base Factory is an innovative tool that completely automates the process of creating questions and answers for chatbots.


Reduce costs and development time: automate the process of creating questions and answers, significantly reducing the time and resources needed to develop a chatbot. This means significant savings for companies with limited budgets.

Guarantee of accuracy and updating: the questions and answers are always up to date and precise, since they are based on the content provided by the customer. This ensures a high-quality and reliable customer service experience.

In summary, the knowledge base factory allows you to create a chatbot that can answer a wide range of user questions, improving customer satisfaction and reducing the workload on traditional support channels.

October 2023

chatbot platform billing logic

Billing logic

The billing logic function is designed to allow our customers to purchase credits based on their needs.
This avoids paying for unused features and provides flexibility in using the OpenAI and PortrAIt APIs for building custom chatbots.


Cost Control:
 the customer can purchase credits based on their needs, avoiding paying for features they don’t use.

Flexibility: the customer can use OpenAI and PortrAIt APIs flexibly, to create custom chatbots.

Scalability: the customer can increase or decrease the amount of credits purchased according to their needs, in order to guarantee the scalability of the chatbot.

September 2023

Perché usiamo le API di Google per lo Speech-to-Text

Flow designer API Integration

The API Integration function allows the chatbot to integrate with external API services, expanding its functionality and improving interaction with users.


Expansion of functionality: allows the chatbot to interact with external services such as e-commerce, CRM or marketing platforms, offering users a more interactive experience.

Personalization of responses: by reusing data from API calls, the chatbot can provide personalized responses to users, based on their preferences, their location or their purchase history.

Simplify chatbot creation and management: by automating repetitive tasks, the feature simplifies the creation of complex chatbots.

August 2023

Esempio flow designer linking

Flow designer flows-linking

The Flow Linking function allows you to link conversation flows together


Improved user experience: the feature allows you to manage longer and more complex conversations, increasing usability and user interest and improving the overall experience.

Increase productivity: simplify the process of building chatbots, reducing the time needed to develop complex functionality.

Flexibility: offers greater flexibility in the chatbot creation process, allowing developers to customize flow links based on specific project needs.