Here are the latest features released on the Crafter.ai platform to continuously optimize the experience of creating and managing your chatbots.
Find out what you can do!
October 2024
new home page
The new release of the Crafter.ai platform’s homepage represents chatbots in the form of cards, containing indicators for direct access to each development single stage, as well as, the transcripts and analytics functions.
BENEFITS
– Streamline the use of the platform through a quick and intuitive access to key functions.
September 2024
connector to integrate the chatbot in Microsoft Teams
The connector allows the integration of the chatroom within MS Teams via API and enables chatbot’s conversation within this channel.
BENEFITS
– Teams users can interact with the chatbot with no need to switch channels.
September 2024
check slots already assigned by the system
This feature checks if a slot (a variable used to collect information from the user, such as name, email, or preferences) has been assigned multiple times within the same flow. If the same slot is mistakenly used in multiple places, the function generates a validation error.
BENEFITS
– Reduction of operational errors
– Increased efficiency in development
September 2024
responses with knowledge base within the workflows
In case the user prefers to ask a question instead of choosing between options included in a conversational flow in the form of buttons (e.g., YES/NO), the chatbot searches within the knowledge base to give the appropriate response.
BENEFITS
– Natural conversation experience: the chatbot does not get stuck and provides a contextual and relevant response.
August 2024
SCHEDULED DEPLOYMENT
This feature allows users to schedule the chatbot deployment in advance, enabling them to select the exact day and time for the deployment through an intuitive interface. By clicking on the clock, users can choose the desired day and time, aligning the release with business needs.
BENEFITS
– Allows you to choose the time of going online and to avoid downtime.
August 2024
knowledge base process completion indicators
New method for verifying the completion percentage of questions entered in the knowledge base. The view of the indicators (tooltips) has been simplified and made accessible from a single card, containing more information and a clickable list of incomplete questions to edit.
BENEFITS
– Quick check of the knowledge base completion percentage
– Simplify progress monitoring
August 2024
DRAG & DROP
The feature allows you to reorder the questions within the chatbot’s knowledge base, changing their order or dragging them into destination folders using the “drag & drop” method.
BENEFITS
– Knowledge base organization
– Optimize the user experience
July 2024
FULL SCREEN ACTIVATION
A new button allows the activation of a wide screen chat room to bring the chatbot experience to full screen.
BENEFITS
– Create conversational landing pages
– Optimize the user experience
July 2024
LAUNCHER POSITION
The new function allows you to decide the position in which the chatbot launcher appears, by indicating the number of pixels.
BENEFITS
– Maximize user experience
– Optimize the presence of the chatbot
July 2024
DISABLE SENDING MESSAGES
When creating a new flow where the chatbot preents the selection of buttons, it is possible to disable the sending of messages by the user to avoid the simultaneous presence of different requests.
BENEFITS
– Increases the effectiveness of the conversational flow
– Optimize user experience
June 2024
CONFLICT MANAGER
The new function increases the chatbot ability to understand intents thanks to the automatic reporting on utterances (i.e., additional variations of the bot’s questions and answers) potential conflicts with other utterances and/or intents.
BENEFITS
– Increase the chatbot ability to provide accurate answers
– Optimize “missed messages” management activity
April 2024
LLM ANALYTICS
The feature allows you to identify and access the analytics of the messages generated by the LLM and download the related report.
BENEFITS
– Allows you to understand and analyze the volumes managed by the LLM
April 2024
LLM LINK MANAGEMENT
The feature allows the chatbot to manage and use images and links also within the content of the Q&A generated by the LLM.
BENEFITS
– Allows you to return personalized responses with images and links
April 2024
PRIVACY LINK CONFIGURATION
The function allows you to display a message referring to your privacy policy when configuring the knowledge base.
BENEFITS
– It suggests an important step for the creation of chatbots compliant with privacy legislation
April 2024
Large Language Model
Integration of a Large Language Model to support the knowledge base creation phase with new Q&As and utterances and the automatic generation of the bot’s responses, for a chatGpt-style conversational experience with a very low risk of hallucinations, precisely defining the perimeter established within the knowledge base.
BENEFITS
– Optimization of chatbot creation and production times
– Maximum conversation performance and optimization of the user experience
April 2024
Generative AI in the Set Up Survey
Integration of generative AI within the chatbot set up survey.
The new feature allows you to automatically obtain the first Q&As to support the bot’s knowledge base, suggested by the AI based on the tasks that the bot will need to be able to handle.
BENEFITS
– Optimization of knowledge base creation times
– Optimization of the platform user experience
April 2024
Flow Designer Slot Logic
The “Flow Design” tool has been enhanced with a “slot logic”, to allow users to create highly personalized conversational flows.
Slots are “variables”, or containers, within which the bot can save data that is useful for managing the conversation.
Slot logic allows the chatbot to modify its behavior or perform specific actions based on the inputs received.
BENEFITS
– Create custom conversation flows
– Add new features to the bot independently
March 2024
Handover e Lead HighlightS
The feature allows the bot to associate and organize handovers and leads by topics.
In this way, operators can manage handovers or contact leads, based on a priority or a specific topic.
BENEFITS
– Optimizes operators’ management time for handovers and leads.
– Priority management: the operator can decide which handovers or leads to handle first, without having to open and view the content of each conversation.
March 2024
Support to password creation
The feature supports the customer during the registration phase by providing guidance for creating a good password and providing visual feedback on what is missing from the password to be secure.
BENEFITS
– Simplification of password creation upon registration
– Security and optimization of password management
March 2024
Q&A Brick in Spanish and German
Availability of new Q&A bricks in German and Spanish on the platform.
The availability of Q&A sets optimized for knowledge base management in Spanish and German speeds up the creation and production of a multilingual chatbot.
BENEFITS
– Cutting costs of translation and localization of multilingual Q&As
– Optimization of chatbot creation times
February 2024
SIMPLIFIED KNOWLEDGE BASE
The integration of knowledge base information has been concentrated in a single step.
Within the Teach phase it will be possible to add:
– basic expertise, including questions that identify the bot’s objectives and lead generation and handover Q&As;
– customized expertise, which include additional questions that identify specific domain areas (first localized in the Improve phase) and conversational flows, with which to assign objectives to the bot within the conversation.
BENEFITS
The new configuration is designed to make the process of building and integrating the chatbot knowledge base even simpler and more intuitive.
December 2023
Automatic Misses Recalc
The Automatic Misses Recalc feature is designed to simplify the chatbot improvement.
After handling a miss, the system checks whether there are still untreated misses.
If the bot can handle them, they are removed from the list of misses to deal with.
BENEFITS
The process reduces maintenance times and risks of errors, such as assigning the same utterance to different intents, ensuring a more efficient and accurate experience for our customers.
December 2023
Flow designer slot manipulation
The Flow Designer Slot Manipulation feature allows users to apply lines of code to the values contained in filled slots during a conversation.
BENEFITS
Greater flexibility and customization: users can customize their chatbots more flexibly and comprehensively. For example, you can convert data into different formats, perform calculations, or apply logical rules.
Improved Efficiency: helps users build more efficient chatbots by allowing them to perform complex calculations or manipulate data obtained from API calls directly from filled slots.
Better user experience: allows you to create chatbots that offer a more satisfying user experience by formatting data in a more intuitive way.
October 2023
KNOWLEDGE BASE Factory
The Knowledge Base Factory is an innovative tool that completely automates the process of creating questions and answers for chatbots.
BENEFITS
Reduce costs and development time: automate the process of creating questions and answers, significantly reducing the time and resources needed to develop a chatbot. This means significant savings for companies with limited budgets.
Guarantee of accuracy and updating: the questions and answers are always up to date and precise, since they are based on the content provided by the customer. This ensures a high-quality and reliable customer service experience.
In summary, the knowledge base factory allows you to create a chatbot that can answer a wide range of user questions, improving customer satisfaction and reducing the workload on traditional support channels.
October 2023
Billing logic
The billing logic function is designed to allow our customers to purchase credits based on their needs.
This avoids paying for unused features and provides flexibility in using the OpenAI and PortrAIt APIs for building custom chatbots.
BENEFITS
Cost Control: the customer can purchase credits based on their needs, avoiding paying for features they don’t use.
Flexibility: the customer can use OpenAI and PortrAIt APIs flexibly, to create custom chatbots.
Scalability: the customer can increase or decrease the amount of credits purchased according to their needs, in order to guarantee the scalability of the chatbot.
September 2023
Flow designer API Integration
The API Integration function allows the chatbot to integrate with external API services, expanding its functionality and improving interaction with users.
BENEFITS
Expansion of functionality: allows the chatbot to interact with external services such as e-commerce, CRM or marketing platforms, offering users a more interactive experience.
Personalization of responses: by reusing data from API calls, the chatbot can provide personalized responses to users, based on their preferences, their location or their purchase history.
Simplify chatbot creation and management: by automating repetitive tasks, the feature simplifies the creation of complex chatbots.
August 2023
Flow designer flows-linking
The Flow Linking function allows you to link conversation flows together
BENEFITS
Improved user experience: the feature allows you to manage longer and more complex conversations, increasing usability and user interest and improving the overall experience.
Increase productivity: simplify the process of building chatbots, reducing the time needed to develop complex functionality.
Flexibility: offers greater flexibility in the chatbot creation process, allowing developers to customize flow links based on specific project needs.