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warehouse automation: ai for supply chain

warehouse automation: ai for supply chain

Warehouse automation – Gartner research “Chief Supply Chain Officer Leadership Vision 2022” identifies 3 critical areas in supply chain management in 2022. Faced with the shortage of materials, global interconnection, the growing attention to...
Improving User Experience with Customer Engagement Chatbots

Improving User Experience with Customer Engagement Chatbots

Customer expectations are increasingly high: they want immediate responses, consistent experiences across all channels and personalized communications. Customer engagement chatbots – solutions based on artificial intelligence and conversational AI – are transforming...
ai CARE: customer care with AI

ai CARE: customer care with AI

Customer Care with AI – In the era of “customer centricity”, the value of customer care service is measured by the ability to generate customer satisfaction and loyalty. How? The panel of Customer Care Executives interviewed by CCW – Contact...
the value of conversational insights

the value of conversational insights

Conversational insights value – Every day 2.5 quintillion bytes of data are created globally to serve the sales force or marketing, or to guide the strategy of positioning new products on the market. Artificial intelligence and machine learning tools make it...
AI Customer Journey 2025

AI Customer Journey 2025

By 2025, AI Customer Journey is no longer just a trend, but a strategic priority for companies across all industries. According to Zendesk’s Customer Experience Trends Report, 70% of customers expect companies to use AI to deliver personalized and immediate...
2022 Conversational AI trends

2022 Conversational AI trends

2022 Conversational AI trends – A new year is about to begin and it is time for predictions: what is the expected trend of the conversational AI market? We focus on 3 areas in particular: general growth of the AI ​​market, the role of “no code AI”...