Chatbot Customer Service Archivi

ai CARE: customer care with AI

Customer Care with AI – In the era of “customer centricity”, the value of customer care service is measured by the ability to generate customer satisfaction and loyalty. How? The panel of Customer Care Executives interviewed by CCW – Contact...

self service customer care

Self service customer care – According to Gartner, 56% of organizations respond to customer needs by increasing the number of contact channels available. Gartner research shows that increasing the number of channels results in an increasing number of inbound...

REAL TIME CUSTOMER EXPERIENCE

Real time customer experience – The secret to the competitive advantage in terms of customer experience lies in the ability to make decisions and to respond in real time. To give a definition of “real time” on the market and how companies are facing...

conversational AI in contact centers: the Superhuman Agent

Conversational AI in contact centers – Technological progress is the basis of personalized assistance as it allows for data collection and analysis and building “one to one” relationships with the end customer. However: to provide a personalized...

Conversational AI for customer care

Customer Care Conversational AI – According to IBM data, businesses spend $1.3 trillion on 265 billion customer service calls each year, generating costs for 1,3 trillions of dollars. These costs may be dramatically reduced thanks to Conversational AI Agents,...

CHATBOTs in “energy & UTILITy” business

Chatbots in energy market – Energy and utilities market is a “service-oriented” business by definition and machine learning-based chatbots can bring this service at maximum levels. Customer experience and satisfaction for companies operating in this field are as...