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Generative AI in Contact Centers

Generative AI in Contact Centers

The integration of Generative AI in Contact Center is changing customer care interactions. Generative AI becomes a virtual colleague to support human activity, which remains, however, central to the task of supervising, adapting, controlling and orienting the...
retail chatbots to customize purchasing experience

retail chatbots to customize purchasing experience

Retail chatbots are emerging as key tools for creating personalized and seamless interactions, even within physical stores. In the retail world, offering a personalized customer experience has become essential to differentiate yourself from the competition and...
How do Autonomous AI Agents talk to each other?

How do Autonomous AI Agents talk to each other?

Until a few years ago, the concept of machine customer introduced by Gartner referred to connected devices capable of performing automated actions on behalf of users, such as purchasing goods, booking services or sending requests for assistance. Today, however, we...
AI Customer Journey 2025

AI Customer Journey 2025

By 2025, AI Customer Journey is no longer just a trend, but a strategic priority for companies across all industries. According to Zendesk’s Customer Experience Trends Report, 70% of customers expect companies to use AI to deliver personalized and immediate...
Artificial intelligence in tourism

Artificial intelligence in tourism

Artificial intelligence in tourism offers innovative solutions that improve operational efficiency, personalize the customer experience and optimize decision-making processes.According to a Gartner survey, 85% of interactions in the tourism sector will be managed...