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ai for a personalized customer experience

ai for a personalized customer experience

According to a survey conducted by Forrester Consulting in September 2022 and commissioned by CSG Systems International: among over 480 CX executives, 60% said they have invested in customer engagement solutions (CES) in response to users’ changing expectations...
chat gpt 3 and no code ai: together they win

chat gpt 3 and no code ai: together they win

Chat GPT – 3 and No Code AI – In less than a week after launch, Chat GPT-3 reached 1 million users and filled the social feeds of thousands of users, thrilled by the exceptional capabilities of answering the most disparate questions and by the bot’s...
Conversational AI: trends 2023

Conversational AI: trends 2023

2023 trends conversational ai: We are in that time of the year in which we look back at what has been done in the previous months and list the good proposals for the coming year. One fact is certain: artificial intelligence is transforming markets and organizations of...
AI Customer Journey 2025

AI Customer Journey 2025

By 2025, AI Customer Journey is no longer just a trend, but a strategic priority for companies across all industries. According to Zendesk’s Customer Experience Trends Report, 70% of customers expect companies to use AI to deliver personalized and immediate...
2022 Conversational AI trends

2022 Conversational AI trends

2022 Conversational AI trends – A new year is about to begin and it is time for predictions: what is the expected trend of the conversational AI market? We focus on 3 areas in particular: general growth of the AI ​​market, the role of “no code AI”...
AI PREDICTIONS 2022

AI PREDICTIONS 2022

AI predictions 2022 – Forrester Research’s 2022 Forecast Report explores the dynamics and trends that will impact the business next year. Companies that want to compete in the new market changed by the Covid 19 pandemic must be bold and definitively...