AI inside your company – The research “Artificial Intelligence and the Future of Work” by researchers at MIT – Massachussets Institute of Technology (Thomas W. Malone, Daniela Rus, and Robert Laubacher) clearly states that fears that bringing AI inside your company may steal job opportunities from people are unfounded.
Like any other labor-saving technology, AI will create more jobs than it could replace, instead.
Bringing AI inside your company does not mean integrating a tool to replace human work through the automation of tasks, but a technology capable of opening up collaboration scenarios, between people and machines.
The focus is not on replacing people, but rather on generating new and better results by applying artificial intelligence to people’s work.
By working together, humans and machines can mutually augment and complete their abilities.
where ai can help
McKinsey estimates that AI can increase the value of US manufacturing to $ 530 billion by 2025 and help create 2.4 million jobs.
Within organizations, AI systems support the work of people in 3 macro-areas:
- reduce information overload,
- collect data and provide insights,
- simplify access to information.
Conversational AI, in particular, facilitates interaction through natural language and offers a single point of contact for accessing information from multiple channels.
ai inside your company: a few examples
Customer care
Chatbots for customer care respond in real time to user requests and represent a fundamental touchpoint for collecting customer information.
In the daily operations of the contact center, virtual agents support operators in managing the volumes of inbound requests and make their knowledge base available to the agents themselves, suggesting the most suitable answers.
Sales & Marketing
Chatbots integrated in marketing landing pages proactively engage the user and collect contact information that is useful for the sales force, bringing to the attention of the sales staff only the selected opportunities.
The advantage is clearly in accessing profiling data and in time savings, compared to a manual recall activity.
Supply Chain
Virtual assistants are the interface that connects all systems and platforms involved in the supply chain process and makes data available to multiple user levels within a conversation, through a single point of contact.
Instead of navigating through complicated screens to search for data, employees and supervisors can access the status of an order or locate the location of a product with a simple voice command.
Automating conversations within complex supply chains helps speed processes and reduce delivery times.
Logistics
To receive updates on the status of an order or shipment, you just need to send a message to the bot. The chatbot integrated within the order management system instantly returns information, returns an overview of the customer’s purchase history and can proactively suggest an order renewal.
Financial Services
Even in financial services, bots can facilitate access to the financial profile of users functional to the proposal of offers and products.
Virtual assistants are also efficient in monitoring and detecting signals of fraudulent activity by alerting customers and companies.
HR
Within the HR recruitment process, virtual assistants can conduct pre-selection interviews of candidates, bringing to the recruiter’s attention the most relevant profiles based on the characteristics in line with the position.
HR chatbots respond to employee FAQs, provide information on vacation plans or company facilities, facilitate the booking of interviews and appointments, collect feedback from managers and employees as part of performance reviews or sentiment analysis.
PEOPLE AND MACHINES WORK TOGETHER
In research final conclusion, Thomas Malone, Director of the MIT Center for Collective Intelligence, says that it is not a question of discriminating between what people can do and what machines can do, but to establish what computers and machines can do together, behaving like “superminds. “.
The concept of “supermind” refers to a group of subjects who act together in an intelligent way “in carrying out actions that the individual components alone would not be able to do.
As in the case of beehives, ant colonies or coral reefs: the system only works if it works jointly.
Source:
You may like:
